McDonald's

3.5
1325 reviews
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Business Details

1939 N Lewis Ave, Waukegan, IL
60085, United States
(847) 662-8784
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1939 N Lewis Ave, Waukegan, IL
60085, United States

Hours

Reviews

3.5
1,325 reviews
5 stars
522
4 stars
247
3 stars
199
2 stars
94
1 star
263

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and dismissive towards customers.

Food Quality

Many customers reported receiving cold, stale, or incorrect food orders, leading to dissatisfaction with the overall dining experience.

Cleanliness

While some customers appreciated the cleanliness of the dining area and play place, others noted that the restaurant was often dirty and poorly maintained.

Operational Issues

Frequent complaints about the restaurant not being open during stated hours, issues with accepting mobile orders, and inconsistent service during late-night hours were noted.
  • JO
    Jonathan Ochoa
    1 day ago
    1.0
    I placed a mobile order today for a 40 piece chicken nugget and somehow the nuggets were really salty.
  • ZM
    Zuleima Martinez
    2 days ago
    1.0
    Pésimo servicio y mal momento que acabo de pasar en frente de mi hija son unos racista espero y si manager lo veo y vea las grabaciones de aproximadamente 10:00 mi niña estábamos ordenando y la señora muy grosera dijo que no podía tomar órdenes de parte de la niña empese ablar yo y como que no me escucha y subí la voz después me dijo que lo repitiera lo iso con voz alta porque decía que no escuchaba cuando en realidad ya tenía la orden en la pantalla y terminó con un insulto pésima calidad de personas que trabajan ay más con los tiempos que estamos pasando
  • AS
    Ashton Showers
    Jan 3, 2026
    5.0
    There is this older women who works the drive thru and window she is the greatest this micky is has usually the freshest fries perfectly salted and rarely have they ever made mistakes on the order. Getting the app is worth it too because if you order with the app you can get an instant 20 percent off coupon we use this every time we come
  • JM
    jose martinez
    Jan 2, 2026
    1.0
    Horrible service even worse was the attitude of the employees don’t waste your money here never had a bad experience until now I do not recommend this place the staff and the store manager had the rudeness kicked up high today
  • JB
    Josue Berrios
    Dec 31, 2025
    1.0
    I understand that it’s not breakfast but I asked for an oatmeal which I ask for in every other location and they give it to me, but this store refused to give me one due to the “past breakfast rule”. It was a small request. I won’t buy from this location anymore.
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Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's in Waukegan, IL is open daily with varying hours, typically from 4:00 AM to midnight, with 24-hour service on some days.

Does this McDonald's location offer drive-thru service?

Yes, it offers a drive-thru service with extended hours typically from 4:00 AM to midnight or near 24-hour service on certain days.