McDonald's

3.9
1113 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1010 S Waukegan Road, Waukegan, IL
60085, United States

Hours

Reviews

3.9
1,113 reviews
5 stars
499
4 stars
249
3 stars
190
2 stars
53
1 star
122

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude or unhelpful staff, with several instances of incorrect orders and poor customer service experiences.

Food Quality

Mixed reviews on food quality, with some praising hot and fresh meals while others complained about cold food and incorrect orders.

Cleanliness

Some customers noted that the restaurant was clean, while others reported dirty conditions, particularly in the bathrooms.

Speed of Service

While some reviews highlighted fast service, others experienced long wait times and slow order fulfillment.

Staff Performance

Feedback on staff performance varied, with some employees receiving praise for their friendliness and efficiency, while others were criticized for being rude or unprofessional.
  • YL
    Yessica Luna
    Nov 16, 2025
    1.0
    Terrible place to go. Manager SANDY working Sunday 11/16 at 3:30pm rude as hell, even the employees are nice but The manager working does have no have any costumer service skills
  • AV
    Abraham Vallejo
    Nov 4, 2025
    1.0
    Making sandwiches with no gloves
  • RR
    Raf
    Nov 3, 2025
    5.0
    Food came out fast, fresh, and from friendly faces 😊👍
  • LO
    Luisa O
    Oct 12, 2025
    5.0
    Food is always hot. Great service
  • JR
    Janely Robles
    Oct 8, 2025
    1.0
    Very disappointed with the service at this McDonald’s. All I ordered was a Happy Meal for my 5-year-old daughter and simply asked if her fountain drink could be switched to a water instead of soda. The staff insisted on charging me for a bottled water, even though they’ve given us water in a cup before. When I got frustrated trying to explain that, they refused us service altogether — they wouldn’t even give food to a 5-year-old. It’s ridiculous that my daughter had to miss out on her meal just for wanting to make a healthier choice. I definitely won’t be coming back to this location. Worst part of all is that the manager refused to speak to me on the matter. ? Whats the point of being a manager?!

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 1010 S Waukegan Road?

This McDonald's location is open 24 hours a day, 7 days a week.

When is McDonald's delivery service available?

Delivery is available daily from 5:00 AM to 11:30 PM on Mondays and Sundays, and 24 hours from Tuesday to Saturday.