Dunkin'

3.7
363 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Waukegan, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
21 S. Greenbay Rd, Waukegan, IL
60085, United States

Hours

Reviews

3.7
363 reviews
5 stars
172
4 stars
73
3 stars
33
2 stars
22
1 star
63

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple customers reported unsanitary conditions, including bugs on donuts and dirty bathrooms.

Service Quality

Service was inconsistent, with some customers praising friendly and fast service, while others experienced long wait times and unprofessional behavior.

Order Accuracy

Several reviews mentioned incorrect orders and issues with items being unavailable or not prepared correctly.

Product Quality

Customers expressed dissatisfaction with the quality of food and drinks, citing stale donuts and poorly made coffee.

Staff Professionalism

Feedback highlighted a lack of professionalism among staff, with reports of poor attitudes and inadequate training.
  • DP
    Demetria Patterson
    Nov 2, 2025
    1.0
    Wish I Could’ve left 0 Stars!! I stopped in yesterday morning for some coffee & while there decided that I wanted to bring home some donuts for my family. while looking at the options I noticed bugs crawling on ALL the donuts. I informed the guy at the counter that there were bugs flying on all the donut's . he looked over to where I was pointing, looked at the donut case , shrugged his shoulders , looked me dead in my eyes & said “ do you want some or no “ I said absolutely not!!! Needless to say I won’t be coming back to that location again ! & I reached out to the health department! Absolutely disgusting!! 🤢
  • DL
    Denice Link
    Sep 15, 2025
    5.0
    I love all the food and drinks I get here. I go often. Recently I really love the plants they put in the drive thru area. Beautiful.
  • KJ
    Kelly J
    Sep 7, 2025
    5.0
    I drive out of my way to get to this dunkin location. They understand what I'm saying. They get the order exactly right every time.
  • DW
    Dan Wood
    Sep 7, 2025
    1.0
    Was ignored man working there for over 15 minutes had a pickup order lady working drive thru had the help me
  • GR
    Gabriel Reyes
    Jul 27, 2025
    1.0
    El café bastante malo y el trato pésimo como si les fuera a pedir regalado . El café no era café pura agua con leche

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Waukegan, IL?

Dunkin' in Waukegan, IL is open daily from 4:00 AM to 8:00 PM.

Can I order ahead or use delivery services at Dunkin' Waukegan?

Yes, you can order ahead using the Dunkin' mobile app or website, and delivery service is available.