Dunkin'

3.5
324 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Waukegan, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1800 N. Lewis Ave, Waukegan, IL
60085, United States

Hours

Reviews

3.5
324 reviews
5 stars
143
4 stars
51
3 stars
25
2 stars
22
1 star
83

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, rude staff, and incorrect orders, particularly during busy hours.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly regarding the bathrooms and food items.

Product Availability

Many customers expressed frustration over the unavailability of menu items and frequent mistakes in orders.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, highlighting a few positive interactions.

Inconsistent Performance

Overall performance varied significantly depending on the time of day and staff present, leading to a hit-or-miss experience.
  • MF
    Mohd Faraaz Ali Farhaan
    Nov 8, 2025
    1.0
    This was the coffee I got . I can understand if it’s a closing time but u can’t serve like these
  • VH
    Veronica Hoyos
    Oct 19, 2025
    1.0
    SLOW EMPLOYEES WITH ATTITUDE. This place takes forever. People come and order 3-5 items in the menu and is not enough people to attend to customers. I ordered a hot latte and Juana the attendant declined to use my cup. After she finally brought my beverage it was warm, not hot. Go to Starbucks instead
  • TK
    Tom Kacprzyński
    Oct 12, 2025
    1.0
    No bathrooms :(
  • KR
    Kayla Rivera
    Oct 2, 2025
    4.0
    Got the caramel macchiato and egg white bites. Can’t complain, pretty tasty.
  • JM
    Jei Medina
    Sep 12, 2025
    3.0
    They gave us our order correctly and were friendly, but they don't let their customers use the public restrooms.

Frequently Asked Questions About Dunkin'

What are the regular opening hours of Dunkin' in Waukegan, IL?

Dunkin' in Waukegan, IL is open every day from 4:00 AM to 8:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.