Chipotle Waukegan is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple reviews highlighted unsanitary conditions, including dirty tables, floors, and bathrooms.
Customer Service
Customer service experiences varied widely; some praised staff for being friendly and helpful, while others reported rudeness and poor service.
Food Quality
Many customers complained about low food quality, including small portion sizes and incorrect orders, while a few noted fresh and tasty food.
Consistency
Frequent issues with order accuracy and availability of menu items were reported, indicating inconsistency in service and food preparation.
Atmosphere
The restaurant's atmosphere was often described as uninviting, with complaints about noise levels and overall cleanliness.
RL
Roland Lobo
2 days ago
1.0
Need basic customer service skill.
Staff is not ready to hear out or resolve any issues of customer .
APP is not user friendly.
EN
Edgar Najera
Nov 3, 2025
1.0
Terrible service they serve you in a bad way and do not treat you with respect the truth if you have other options to eat go because there I do not recommend them.
NB
Nuhn ya Biz
Oct 30, 2025
5.0
This location in particular is pretty nice.
Their food is consistent and place is clean. Had no issues here.
KR
Klaus Rottenbacher
Oct 19, 2025
3.0
Essen lieblos eingepackt. Restaurant nicht sauber
TS
Thabit Saleem
Oct 9, 2025
5.0
Special shout out to Andrea for her exceptional customer service and burrito wrapping capabilities!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Waukegan serve?
Chipotle Mexican Grill offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Where is the Chipotle Mexican Grill located in Waukegan?
It is located at 940 S Waukegan Rd, Lake, Waukegan, IL 60085, just south of Belvidere Rd. Route 120.
What are the operating hours for Chipotle Mexican Grill in Waukegan?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Waukegan offer delivery or pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I place an order online for Chipotle in Waukegan?
You can order online at https://order.chipotle.com/ or use their Chipotle app available through the Apple App Store.
Can customers earn rewards at Chipotle Mexican Grill in Waukegan?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Is the Chipotle location in Waukegan LGBTQ-friendly?
Yes, this Chipotle location welcomes LGBTQ customers and is inclusive.
What nearby dining options are available around Chipotle Mexican Grill in Waukegan?
Nearby dining options include Panda Express, Baskin-Robbins, MOD Pizza, Jersey Mike's Subs, Dunkin Donuts, and Jimmy John's, providing a variety of cuisines within close proximity.
Are there any nearby ATMs or banking services close to Chipotle Mexican Grill in Waukegan?
Yes, Bank of America Mortgage and Bank of America ATM are nearby, making it convenient for customers who may need banking services while visiting.
What nearby retail and service locations can customers visit around Chipotle in Waukegan?
Customers can visit local stores such as GNC, GameStop, Sally Beauty, and mobile phone stores like T-Mobile and AT&T Waukegan while in the area.