Chipotle Mexican Grill

3.3
514 reviews
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Business Details

940 S Waukegan Rd, Waukegan, IL
60085, United States
(847) 406-5770
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Waukegan is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
940 S Waukegan Rd, Waukegan, IL
60085, United States

Hours

Reviews

3.3
514 reviews
5 stars
191
4 stars
93
3 stars
46
2 stars
41
1 star
143

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables, floors, and bathrooms.

Customer Service

Customer service experiences varied widely; some praised staff for being friendly and helpful, while others reported rudeness and poor service.

Food Quality

Many customers complained about low food quality, including small portion sizes and incorrect orders, while a few noted fresh and tasty food.

Consistency

Frequent issues with order accuracy and availability of menu items were reported, indicating inconsistency in service and food preparation.

Atmosphere

The restaurant's atmosphere was often described as uninviting, with complaints about noise levels and overall cleanliness.
  • RL
    Roland Lobo
    2 days ago
    1.0
    Need basic customer service skill. Staff is not ready to hear out or resolve any issues of customer . APP is not user friendly.
  • EN
    Edgar Najera
    Nov 3, 2025
    1.0
    Terrible service they serve you in a bad way and do not treat you with respect the truth if you have other options to eat go because there I do not recommend them.
  • NB
    Nuhn ya Biz
    Oct 30, 2025
    5.0
    This location in particular is pretty nice. Their food is consistent and place is clean. Had no issues here.
  • KR
    Klaus Rottenbacher
    Oct 19, 2025
    3.0
    Essen lieblos eingepackt. Restaurant nicht sauber
  • TS
    Thabit Saleem
    Oct 9, 2025
    5.0
    Special shout out to Andrea for her exceptional customer service and burrito wrapping capabilities!
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Waukegan serve?

Chipotle Mexican Grill offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

Where is the Chipotle Mexican Grill located in Waukegan?

It is located at 940 S Waukegan Rd, Lake, Waukegan, IL 60085, just south of Belvidere Rd. Route 120.