Business Details
About
Mexican Restaurant
Chipotle Waukegan is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
526 reviews
5 stars
193
4 stars
95
3 stars
46
2 stars
42
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service from staff, with several mentioning disrespectful attitudes and lack of basic customer service skills.
Cleanliness
Numerous reviews highlighted unsanitary conditions, including dirty tables, floors, and bathrooms, contributing to a negative dining experience.
Food Quality
Feedback indicated inconsistent food quality, with complaints about small portion sizes, incorrect orders, and unsatisfactory flavors.
Management Issues
Several customers expressed concerns about management and staff training, citing disorganization and lack of proper oversight.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and noted that food was fresh and tasty during certain visits.
- DHDeloris_Hall Hall1 day ago1.0I just left chipotle Waukegan and was left waiting for about 5 mins before someone took my order. There was a uniformed team member having a discussion with what appeared to be a customer, another 4 team members ignoring muse as well a 2nd customer waiting. That was UNACCEPTABLE treatment of paying customers. Please advise them!!
- JVJames ValorDec 27, 20251.0By far the worst chipotle. They are lazy workers, nothing is correctly chopped or replaced
- CCCarmieDec 16, 20255.0It's crazy that this place has low reviews... I LOVE this place! Sometimes the food station gets a bit messy but that's because they get so busy. I've never had to call and complain. Food is always good and the people are pretty nice too so yeah FIVE STARS! 😊
- TAToni AliuDec 13, 20251.0Worst Chiptole ever! Staff is disrespectful and rude the whole place smells like sewage my burrito was disgusting and rolled so sloppy everyone here has an attitude the place is filthy definitely need a health inspector to make a visit
- S0Stelow 001Dec 1, 20251.0So my review i left when they first opened up. Got removed, dont know why maybe because. They didnt like my review. The staff is rude as hell. The young Hispanic lady is rude as hell. I was on lunch trying to grab a burrito. They didnt put enough meat. So I asked for extra and got an attitude. Besides having to wait for 20 min. When I went to pay the other staff was sitting around in back not doing anything laughing at all the customers get denied.why did they get denied is because they weren't accepting cash. Same with me after my food was made and went to go pay. The young lady said they weren't accepting cash. That should have been told to everyone when we first walked in. But no, my time got wasted and food got wasted all for nothing. Please before anyone orders from here. Read the reviews. The reviews ain't lieing about this location.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Waukegan serve?
Chipotle Mexican Grill offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Where is the Chipotle Mexican Grill located in Waukegan?
It is located at 940 S Waukegan Rd, Lake, Waukegan, IL 60085, just south of Belvidere Rd. Route 120.
What are the operating hours for Chipotle Mexican Grill in Waukegan?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Waukegan offer delivery or pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I place an order online for Chipotle in Waukegan?
You can order online at https://order.chipotle.com/ or use their Chipotle app available through the Apple App Store.
Can customers earn rewards at Chipotle Mexican Grill in Waukegan?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Is the Chipotle location in Waukegan LGBTQ-friendly?
Yes, this Chipotle location welcomes LGBTQ customers and is inclusive.
What nearby dining options are available around Chipotle Mexican Grill in Waukegan?
Nearby dining options include Panda Express, Baskin-Robbins, MOD Pizza, Jersey Mike's Subs, Dunkin Donuts, and Jimmy John's, providing a variety of cuisines within close proximity.
Are there any nearby ATMs or banking services close to Chipotle Mexican Grill in Waukegan?
Yes, Bank of America Mortgage and Bank of America ATM are nearby, making it convenient for customers who may need banking services while visiting.
What nearby retail and service locations can customers visit around Chipotle in Waukegan?
Customers can visit local stores such as GNC, GameStop, Sally Beauty, and mobile phone stores like T-Mobile and AT&T Waukegan while in the area.