Buffalo Wild Wings

3.6
1620 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
3961 Fountain Square Place, Waukegan, IL
60085, United States

Hours

Reviews

3.6
1,620 reviews
5 stars
664
4 stars
364
3 stars
203
2 stars
115
1 star
274

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted slow service, unprofessional staff, and long wait times for food and drinks.

Food Quality

Many customers reported receiving cold, undercooked, or incorrect food orders, with some mentioning poor wing quality and lack of sauce.

Management Concerns

Several reviews pointed to management issues, including understaffing and a lack of accountability for service failures.

Positive Staff Experiences

Despite the negative feedback, some customers praised individual servers for their friendliness and attentiveness.
  • NV
    Nancy Velez
    Jan 5, 2026
    1.0
    Food was terrible. Service sucked.
  • JM
    Jada Miller
    Dec 18, 2025
    1.0
    Saundra the general was working the The register she has a very, very, very bad attitude. She greeted every white customer that came in before me didn’t speak to me for no reason at all. I had to cancel my order because I placed it 40 minutes before I got there and she has an attitude because they’re backed up, which is not my problem. I’m the customer I paid. I have no more time on my lunch. Break to wait for this order. She has a very bad attitude. They should definitely Look into getting a new general manager My fault your staff didn’t show up
  • LR
    Leslie Ramirez
    Dec 14, 2025
    1.0
    Me and my bf were waiting for a FAT MIN before we got our order taken and on top of that when it did come we couldn’t even get our check…also the food was mid like I wish my chicken sandwich wasn’t two buns and a patty like I wish it had lettuce and tomato. Waitress didn’t offer any discounts or comps for the wait at all we’ve been here for like over 2 hours
  • KS
    karthik sirangi
    Dec 7, 2025
    3.0
    The food is good, but the service is poor. I am not blaming the employees, they are amazing, but it always feels understaffed. They need to address this quickly before things get worse.
  • AP
    Ash Peacock
    Dec 6, 2025
    1.0
    My roommate and I recently went to this buffalo wild wings. We ordered two orders of wings, fries, and wedges. It took over an hour to receive our food, despite it not being very busy. When we got the food it was cold and unappetizing. Unfortunately not a great experience.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Waukegan serve?

Buffalo Wild Wings in Waukegan serves award-winning Buffalo, New York-style wings available in 26 different sauces and seasonings.

What are the operating hours of Buffalo Wild Wings in Waukegan?

Buffalo Wild Wings is open from 11:00 AM to midnight Monday through Wednesday and Sunday, and from 11:00 AM to 1:00 AM Thursday through Saturday.