Numerous customers reported slow service, unresponsive staff, and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted poor food quality, including cold, overcooked, or improperly prepared items, with some customers finding food inedible.
Management Concerns
Several customers expressed dissatisfaction with management's handling of complaints and overall restaurant operations, suggesting a lack of accountability.
Positive Staff Experiences
Despite the negative feedback, some customers praised individual staff members for their friendliness and attentiveness, indicating that service quality can vary.
Atmosphere
The restaurant's atmosphere received mixed reviews, with some enjoying the environment while others noted cleanliness issues.
T9
Total 90
Nov 12, 2025
1.0
Place is not busy at all on a Wednesday night and been sitting for 15 mins and nobody has acknowledged us. Waiters/hosts were on their phones. Never coming back
EP
ed paredes
Nov 3, 2025
5.0
Need more crew members working ,poor waiter had about 6 to 8 tablets for himself and people are very inpatient..
MA
Mary Anderson
Nov 2, 2025
1.0
Buffalo Wild Wing Fountain Square Place #0185
Maritza was our server and she was terrible. Got order incorrect even after reading it back to us and confirming she had it correct, did not keep drinks filled, not apologetic for errors, disappeared for 30-40 minutes at a time, waited an hour for check for $147.46 with it being incorrect also with the items we didn’t order spoke to management with nothing but a sorry. Was here for Sons graduation from Navy Boot Camp and to enjoy a meal with family and football. Would NOT recommend this location for anyone. They also were not busy at this time.
CF
Carlos Flores
Oct 26, 2025
1.0
Copper needs to be more supportive and aware of what’s happening on the floor here at Buffalo Wind Wings. Having only two waiters trying their best to serve around 15 tables is unrealistic and unfair to both staff and customers. While the manager is busy helping in the kitchen, people are waiting 25–30 minutes just to be seated.
Copper really needs to step up, get out of the office, and experience the rush firsthand—especially during the busy evening hours when guests are coming from Six Flags. The team can only handle so much before they become mentally burned out.
I do want to give credit where it’s due—Jasmin, our bartender, did an amazing job keeping up and providing great service
PL
Perfect Cleaning LLC
Oct 19, 2025
1.0
Slow service, not a lot of customers on site and no bartenders. I have been a long time customer at this location. I have seen how this place has going down as it has loss good waitresses and great bartenders this past year, definitely a management issue here. I left and took my business somewhere else since they can't make one simple drink like a mango/pineapple long island. I never thought that this place was going to change very drastically for worse. I have been holding back to write a review hoping that it will get better but I don't think it's happening here. 10/18/25
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Waukegan serve?
Buffalo Wild Wings in Waukegan serves award-winning Buffalo, New York-style wings available in 26 different sauces and seasonings.
What are the operating hours of Buffalo Wild Wings in Waukegan?
Buffalo Wild Wings is open from 11:00 AM to midnight Monday through Wednesday and Sunday, and from 11:00 AM to 1:00 AM Thursday through Saturday.
Where is Buffalo Wild Wings located in Waukegan?
Buffalo Wild Wings is located at 3961 Fountain Square Place, Waukegan, IL 60085, USA.
How can I contact Buffalo Wild Wings in Waukegan by phone?
You can reach Buffalo Wild Wings in Waukegan by calling +1 847-473-3194.
Does Buffalo Wild Wings in Waukegan offer takeout?
Yes, Buffalo Wild Wings in Waukegan is categorized as a takeout restaurant in addition to being a sports bar and chicken wings restaurant.
Is there an official website to learn more about Buffalo Wild Wings in Waukegan?
Yes, the official website for Buffalo Wild Wings in Waukegan is https://www.buffalowildwings.com/locations/us/il/waukegan/3961-fountain-square-pl/sports-bar-161/
What nearby shopping options are available around Buffalo Wild Wings in Waukegan?
Nearby shopping options include Marshalls, a department and clothing store, and OfficeMax Fountain Square, which offers office supplies and stationery.
Are there other dining options near Buffalo Wild Wings in Waukegan?
Yes, nearby alternatives include Jimmy John's sandwich shop, Dunkin Donuts coffee shop, and Chipotle Mexican Grill for fast casual dining.
What entertainment or retail stores are close to Buffalo Wild Wings in Waukegan?
Nearby places include GameStop and Fountain Square - GameStop, both offering video games and entertainment products, as well as Spirit Halloween for costumes.
Can I find personal care services near Buffalo Wild Wings in Waukegan?
Yes, personal care options nearby include Sport Clips hair salon and barber, Luxy Nails & Spa, and Affordable Dentures and Implants for dental care.