Arby's

4.1
342 reviews
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Business Details

721 N Market St, Waterloo, IL
62298, United States
(618) 248-4843
http://www.arbys.com/locations/us/il/waterloo/721-n-market-st/store-7261
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
721 N Market St, Waterloo, IL
62298, United States

Hours

Reviews

4.1
342 reviews
5 stars
162
4 stars
100
3 stars
42
2 stars
12
1 star
26

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported mixed experiences with food quality, with some enjoying hot and fresh meals while others received cold or poorly prepared items.

Service Experience

Service quality varied significantly; some customers praised friendly and efficient staff, while others reported rude behavior and poor management.

Cleanliness

The restaurant was noted for being clean and well-maintained by some, but there were also complaints about unsanitary conditions in certain areas.

Operational Issues

Several customers expressed frustration over the restaurant being closed during operating hours or having system issues that prevented them from placing orders.
  • VF
    Victoria Friz
    4 days ago
    5.0
    Very friendly workers and fast service. The food is really good too
  • PB
    Phillip Burns
    Oct 28, 2025
    5.0
    I tried the steak nuggets and they were better than expected
  • PS
    Pat S
    Oct 24, 2025
    5.0
    The staff was friendly. The food and service were good.
  • TB
    Tim Burlingame
    Sep 8, 2025
    5.0
    My food (Greek Gyro) was hot and fresh. The lady taking my oder in the Drive up had a smile in her voice. The server at the window was cheerful and upbeat. All around very pleasant experience. Way to go Arby's Waterloo Illinois. The owners and management should be proud of their team.
  • DW
    Donna Ward
    Jul 20, 2025
    5.0
    They are the nicest workers in waterloo. Never cranky and their food is always fresh
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