Taco Bell

3.9
951 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 1896 Washington Rd. in Washington. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1896 Washington Rd., Washington, IL
61571, United States

Hours

Reviews

3.9
951 reviews
5 stars
440
4 stars
242
3 stars
126
2 stars
58
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, many reported poor service, including rudeness and long wait times.

Order Accuracy

There were numerous complaints about incorrect orders and missing items, with some customers stating they have never received their order correctly.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others reported issues with portion sizes and food freshness.

Cleanliness

Several reviews highlighted cleanliness issues, including unsanitary conditions in the dining area and bathrooms.

Kiosk Ordering

Many customers expressed frustration with being forced to use self-service kiosks instead of being able to order at the counter.
  • CM
    Crystal Montgomery
    2 days ago
    4.0
    Nacho fries are a pity. They could be so great but they often seemed undercooked and not very much value for your money. They often forget items when placing an online order.
  • TP
    Trevor Pak
    3 days ago
    5.0
    Best taco bell on earth. Been going here for years. Favorite is the 5 dollar cravings box ordering on the app. Staff is always friendly accommodating and fast.
  • SS
    Sydney Sumner
    Jan 4, 2026
    4.0
    Pretty good location but they always always always forget to give me a fork for my potatoes.
  • HF
    HYPR_ FuZe
    Dec 28, 2025
    5.0
    Boston is the best employee there, my bag ripped and the food fell everywhere and he was kind enough to remake it, he’s the best we love you Boston.
  • BR
    Brian Richards
    Dec 14, 2025
    5.0
    My family and I visited this Taco Bell location today and we were blown away by the staff here. All of them were very friendly and helpful. Two employees, however, stood out from the rest. Ian and Brant went above and beyond to make our experience great. You can tell that they take pride in their work and worked great together as a two-man team. We had several items when our order was called and Brant made sure that I got it all to the table in one trip. It didn't stop there though. My wife used the self-service kiosk to place our order and inadvertently added jalapeño to one of our items. We were just going to chalk it up as a loss, but Ian overheard us talking about this and took the time to not only remake our item on his own, but surprised us by replacing the item without us even asking by bringing it to our table. This is what high quality customer service means to me. Exceptional, friendly service and everything was hot and delicious. We will definitely be back more often! Strong work Brant and Ian!

Frequently Asked Questions About Taco Bell

What are the operating hours for the drive-through at Taco Bell, 1896 Washington Rd., Washington, IL?

The drive-through is open every day from 7:00 AM to 1:00 AM.

Where is the Taco Bell located in Washington, IL?

It is located at 1896 Washington Rd., Washington, IL 61571, USA.