Customer experiences with staff are mixed; while many praise friendly and helpful service, others report rudeness and poor order accuracy.
Food Quality
Food quality is generally appreciated, with many customers enjoying the burgers and ice cream, though some express disappointment over incorrect orders and inconsistent preparation.
Cleanliness
The establishment is often noted for being clean, but there are complaints about tables not being cleaned promptly.
Pricing
Customers find the prices to be high for the value received, with some expressing reluctance to return due to cost.
Atmosphere
The atmosphere is described as friendly and welcoming, although some customers have reported unpleasant experiences due to staff behavior.
CP
Christa Peters
Oct 26, 2025
1.0
Ordered mint Oreo blizzard they forgot the mint caught the mistake then added it in but not throughout the whole blizzard only on the top. Forgot the hot fudge on another blizzard. For 18 dollars worth of ice cream the order should be right.
CC
cooper
Aug 17, 2025
5.0
One of the best fast food restaurants i’ve been to in my life! The workers are so nice and always make you laugh when you walk in! The food was absolutely amazing. 4/5 for sure.
KS
keith szmania
Feb 12, 2020
5.0
Surprised to read so many negative comments. Ive always enjoyed DQ's chicken strip basket and imo its one of the best deals in all of fast food.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Washington, IL?
Dairy Queen Grill & Chill is open Monday through Thursday from 11:00 AM to 8:30 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 12:00 PM to 8:30 PM.
What types of food and treats does Dairy Queen Grill & Chill offer?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and ice cream cakes through DQCakes.com.
Does Dairy Queen Grill & Chill provide facilities for families and children?
Yes, the restaurant is family-friendly and offers amenities such as high chairs, seating for kids, and a restroom.
Is there outdoor seating available at Dairy Queen Grill & Chill?
Yes, there is outdoor seating available for customers who prefer to dine outside.
Can I order food ahead of time from Dairy Queen Grill & Chill?
Yes, you can place mobile orders and access mobile deals through their app or website.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, the location offers a drive-thru for convenient ordering and pick-up.
What amenities related to connectivity are available at Dairy Queen Grill & Chill?
Complimentary WiFi is available for customers while they enjoy their visit.
Which gas stations are near Dairy Queen Grill & Chill for customers who need fuel?
Nearby gas stations include Mobil, Shell, Becks/Beck's (also offering convenience store and car wash services), and Phillips 66, providing convenient options for customers fueling their vehicles before or after visiting Dairy Queen.
Are there dining options close to Dairy Queen Grill & Chill for visitors wanting a different cuisine?
Yes, nearby dining options include Los Tapatios Bar and Grill, Sol Azteca Mexican, Los Tapatios Mexican Restaurant Bar & Grill, Washington Family Restaurant, and True Taste Of Italy Restaurant, offering a variety of Mexican, American, and Italian cuisine choices.
What entertainment or shopping can customers enjoy near Dairy Queen Grill & Chill?
Customers can visit Retro City for arcade games and furniture shopping, Castaways Consignment for thrift and vintage items, and TORC, The Off Road Choice for retail clothing, all located in the vicinity.