Brand Certified
Arby's
3.8(187 reviews)
Certified by Arby's • Feb 22, 2026
Business Details
2275 Washington Rd, Washington, IL
61571, United States
Certified by Arby's • Feb 22, 2026
(309) 745-3655
Certified by Arby's • Feb 22, 2026
http://www.arbys.com/locations/us/il/washington/2275-washington-rd/store-7562
Certified by Arby's • Feb 22, 2026
About
Certified by Arby's • Feb 22, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Feb 22, 2026
Hours
Certified by Arby's • Feb 22, 2026
Reviews
3.8
187 reviews
5 stars
77
4 stars
55
3 stars
17
2 stars
11
1 star
27
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported mixed experiences with staff, highlighting both friendly service and rude behavior from certain employees.
Order Accuracy
Multiple reviews indicated frequent issues with incorrect or incomplete orders, particularly at the drive-thru.
Food Quality
While many customers enjoyed the food, there were complaints about cold or stale items, as well as inconsistent quality.
Cleanliness
Some customers noted that the restaurant was clean, but others pointed out that the cooking area needed attention.
Management Issues
Several reviews criticized management for poor customer service and unprofessional behavior.
- AWAsalynn WrightJan 27, 20265.0Value for the food was good , food was hot, convenient location,
- CRC RNov 11, 20255.0Richard is great. The coupons aren’t always user friendly and he didn’t make me feel bad for taking more time to complete my order. Thank you ! The food is always great and we appreciate yall !!
- KTKayla ThigpenNov 4, 20251.0"Tam", or whatever her name is, is the worst employee y'all have at this establishment. Not only did she overcharge me when I ordered a medium, and she rang me up for a large combo, she only served me a medium cup and medium fry. So your first issue with her is that she is stealing money from customers (which I will be going to AUGsplained and Disgusta, GA Facebook groups about, because I'm sure I'm not the only one she's overcharged and underserved). The second issue is her attitude towards customers because please explain 𝘸𝘩𝘺 I heard her tell a customer, who was hard of hearing; "I already repeated your order, don't piss me off, sir." A THIRD problem is the way she talks to her staff. Because whyyyy is she talking down to her staff in front of customers? I've heard her on several different occasions reprimand her employees in front a line of people. She's extremely unprofessional, rude, and honestly beginning to drive me away as a customer. If this is how she is in front of customers, I can't imagine what she's like in the back of the restaurant, where we can't hear her.
- SKSharon KavanaughOct 24, 20255.0Excellent food
- RKRyan KallinaOct 22, 20251.0They never want to help in anyway
Brand Certified Facts from Arby's
Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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