Arby's

3.8
184 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2275 Washington Rd, Washington, IL
61571, United States

Hours

Reviews

3.8
184 reviews
5 stars
75
4 stars
55
3 stars
16
2 stars
11
1 star
27

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted rude or unprofessional behavior from staff, particularly at the drive-thru, leading to customer dissatisfaction.

Order Accuracy

Customers frequently reported issues with incorrect or incomplete orders, causing frustration and disappointment.

Food Quality

While many enjoyed the food, there were complaints about cold or stale items, and some customers experienced negative reactions after eating.

Cleanliness

Some reviews praised the cleanliness of the restaurant, while others noted that the cooking area needed attention.

Positive Experiences

Despite the issues, several customers expressed satisfaction with the food quality and friendly service from certain staff members.
  • CR
    C R
    Nov 11, 2025
    5.0
    Richard is great. The coupons aren’t always user friendly and he didn’t make me feel bad for taking more time to complete my order. Thank you ! The food is always great and we appreciate yall !!
  • KT
    Kayla Thigpen
    Nov 4, 2025
    1.0
    "Tam", or whatever her name is, is the worst employee y'all have at this establishment. Not only did she overcharge me when I ordered a medium, and she rang me up for a large combo, she only served me a medium cup and medium fry. So your first issue with her is that she is stealing money from customers (which I will be going to AUGsplained and Disgusta, GA Facebook groups about, because I'm sure I'm not the only one she's overcharged and underserved). The second issue is her attitude towards customers because please explain š˜øš˜©š˜ŗ I heard her tell a customer, who was hard of hearing; "I already repeated your order, don't piss me off, sir." A THIRD problem is the way she talks to her staff. Because whyyyy is she talking down to her staff in front of customers? I've heard her on several different occasions reprimand her employees in front a line of people. She's extremely unprofessional, rude, and honestly beginning to drive me away as a customer. If this is how she is in front of customers, I can't imagine what she's like in the back of the restaurant, where we can't hear her.
  • SK
    Sharon Kavanaugh
    Oct 24, 2025
    5.0
    Excellent food
  • RK
    Ryan Kallina
    Oct 22, 2025
    1.0
    They never want to help in anyway
  • ES
    Ermira Sula
    Oct 6, 2025
    1.0
    I ordered number 4 burger with combo I only got my drink I didn’t get any fries and other then that I got japelno peppers which I love but I asked for Mac and cheese I never got it I payed 17.76$ it’s just horrible it’s the 3 time I went there where I payed for my food and didn’t have of them I’m sorry never again!!!!!! 😔