Chipotle Mexican Grill

Reviews

• DT

  DESTYNE .T

  6 days ago
  1.0
  Literally just went here for lunch they give me a small portion of rice and I ask for more the guy going to say he can’t cause they went up on there prices I’m paying 20$ for a bowl and get a tiny scoop won’t be going back
• BC

  Bridget Cooper

  Jan 12, 2026
  2.0
  The past few times I ordered from here the food was not fresh. Specifically the guac. And when you pay extra it should not be brown. It was really brown all the way through. I had done an online order so I didn’t check the bag. When I give feedback via email I never am responded to offered a refund or coupon.
• BF

  Brandon Forsberg

  Dec 20, 2025
  3.0
  Quarter of my bowl was empty after I picked it up and didn’t include a fork or napkins
• NE

  Nicole Eileen

  Dec 18, 2025
  2.0
  Ordered a quesadilla with chicken and grilled peppers. The quesadilla was prepared awfully. Hardly any cheese and the tortilla itself was hard as a rock. Not coming to this location again. Waste of money.
• NS

  NAVEEN SURYADEVARA

  Nov 26, 2025
  2.0
  I usually don’t bother writing reviews, but today’s experience frustrated me so much that I really hope the store sees this and understands what went wrong. I went to this Chipotle during their pre-Thanksgiving “Buy One Get One” deal. I expected a crowd, and yes, the line was long—totally fine. But the staff felt very inexperienced, and most importantly, they just weren’t listening. I had to repeat almost every part of my order, and even then it felt like it wasn’t registering. I also had a free guac reward. At checkout, I asked if I could use it. They told me I couldn’t because I was already using the BOGO deal. Okay, that’s fine. So I explained, very clearly: “Alright, then let me pay for the BOGO order first. After that, I’ll do a second, separate order for the free guac.” That’s literally how two different promotions are supposed to work. But they kept repeating the same thing: “If you add guac, the BOGO disappears.” They completely ignored the part where I said it would be a separate order. I wasn’t asking to add guac to the BOGO order. I kept explaining it, and they kept giving me the same answer like they weren’t even processing what I said. The tone and little smirks while saying it made it worse. Then the sides… I ordered two bowls, and I asked for corn and sour cream on the side for each bowl. So that should be two corn cups, two sour cream cups. They only gave me one of each. When I asked where the other two were, they said, “You asked for one.” If I wanted it inside the bowl, they would have put it inside—not handed me one cup and assumed I meant it for both bowls. It made absolutely no sense. Overall, it felt like I was talking and they just weren’t hearing anything. I’m writing this because customers shouldn’t have to argue or repeat basic instructions. I wasn’t asking for anything complicated. I was just asking them to listen, and the entire experience ended up feeling rude and dismissive for no reason. I genuinely hope the management reads this and helps the team improve, because something that should have taken a few minutes ended up being unnecessarily stressful.

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