Buffalo Wild Wings

3.6
1311 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
28241 Diehl Road, Warrenville, IL
60555, United States

Hours

Reviews

3.6
1,311 reviews
5 stars
486
4 stars
334
3 stars
195
2 stars
94
1 star
202

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times for service, food, and drinks, with some experiencing rude or inattentive staff.

Food Quality

Many reviews mentioned cold, poorly prepared, or incorrect food orders, leading to dissatisfaction with the dining experience.

Cleanliness Concerns

Several customers noted unsanitary conditions in the restaurant, including dirty floors and unclean bathrooms.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for excellent service and enjoyed the food when it was prepared correctly.

Management Problems

Customers expressed frustration with management's handling of issues, including poor communication and lack of accountability.
  • SG
    Sergio Garcia
    Nov 8, 2025
    1.0
    Serves cold food when you order takeout
  • AH
    Adil Houdhoud
    Oct 31, 2025
    4.0
    Good place for a beer and a quick bite.
  • BB
    Brayden Blomer
    Oct 23, 2025
    1.0
    Brought a group of 13 people, they told us they won’t service us unless it’s one check. RIDICULOUS!!! We are bringing them service and the manager clearly is not interested “we will not do 13 checks” - Cor
  • CA
    Cristina Aleman
    Oct 16, 2025
    1.0
    This is what we received tonight. Not only were my kids wings dry they were also cold and hard and so were the fries!! We waited 15 min past the time they were supposed to be ready and this is what we get????!!!!!
  • MB
    Maddie Burns
    Oct 13, 2025
    2.0
    Not sure if my review was taken down or never posted for some reason, but I just noticed so I'm going to try again, just in hopes that management/staff does better. A friend and I dined here on a tuesday night, we come to bdubs often and get the same things every time, we know what we order like clock work. It was just after 9pm so we ALWAYS order the chips and queso from the late night menu, which also happens to have their day time happy hour menu as well. When ordering, we had that menu in our hands asking about the late night specials and if they included any drinks. The server told us the margaritas were included so we ordered those, immediately followed by, ordering and pointing to said chips and queso on the late night menu. Server said okay and repeated back to me "okay chips and queso" and walked away to put in our drinks and app. He came back shortly to inform us he was wrong and the margaritas weren't included in the late night specials, which is what we thought, we said it was fine and would get them anyway! From there he took the rest of our order (the 6 or 19.99 deal that we shared, which also included 2 soft drinks). When he left to put our order in we didnt see him or anyone again until our dinner order came out. And he asked if we needed anything so we informed him we never got our soft drinks, and also never got the queso! And when I tell you I barely even finished my sentence he immediately just goes "you never ordered that!" With a blank stare. I stated again, "um.. you know the chips and queso that we ordered with the margaritas?" And again he goes "yeah you never ordered that." 😵‍💫 at this point my friend and I are just baffled at the way hes responding because on one hand even IF he was absolutely correct, or even strongly believed we did not order that, that is NOT how you speak to a customer?? I've been a waitress for 7 years and I would NEVER say that to a customer even if I was certain they did not order somwthing they think they did. And again, I am certain we did order it, we get it every single time, we asked questions about the specific menu its on, we pointed to it, he repeated it back to us. (We were even given appetizer plates). There was no "I'm sorry I must have misunderstood you", no "wait you never got your queso! I'm sorry there must have been a mistake in the kitchen" or even "im sorry I did not catch you ordering that, do you still want me to get that for you real quick?". Not to mention we felt very rushed the entire visit and was immediately told "the kitchen is trying to close" when we got there at about 9:15pm. To top it off, when he did come check on us later he says "is everything still okay over here, besides that queso that was never ordered?" 🤯 like seriously? Im just saying this server is either not fit for the industry or has been in it too long and needs a break from it. I have never been one to pull the "the customer is always right card" bc you have every right to believe what you want, but in this industry you have to be way more polite and understanding. There is always a way to make things right for everyone. Mistakes happen. Dining out is supposed to be a treat not a headache.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Warrenville specialize in?

Buffalo Wild Wings in Warrenville specializes in Buffalo, New York-style wings with 26 sauces and seasonings to choose from.

What are the operating hours of Buffalo Wild Wings in Warrenville?

Buffalo Wild Wings is open Monday through Thursday and Sunday from 11:00 AM to 11:00 PM, and on Friday and Saturday from 11:00 AM to midnight.