Many customers expressed disappointment with the food quality, citing issues such as bland flavors, cold or improperly cooked items, and a decline in overall taste since the rebranding.
Customer Service
Customer service experiences varied widely; while some praised staff for being friendly and helpful, numerous reviews highlighted rude behavior from management and staff, leading to significant dissatisfaction.
Cleanliness
Several reviews raised concerns about cleanliness, particularly in the dining area and bathrooms, with reports of unsanitary conditions affecting the overall dining experience.
Management Issues
Feedback indicated that management, particularly a manager named Rasha, received mixed reviews, with some customers praising her while others reported unprofessional and dismissive behavior.
Dining Experience
The atmosphere and dining area were generally described as cozy and well-designed, contributing positively to some customers' experiences despite the issues with food and service.
PO
Paphiopedilum Orchid
Nov 17, 2025
5.0
The quality, preparation, & seasoning of the chicken is above any other “fast food” place anywhere around. The rice, corn, and thick cut Cole slaw our three spectacular side dishes that can be ordered alone and stand on their own as well. Now I understand why other people I know (in the restaurant business )are trying to get the franchise with this place because the food is just far above anything else out there. I prefer mild spices, Which this place does perfectly.. I don’t often write reviews about fast food chicken places, This place deserves 10 stars on a five star scale.
MF
Michael Fulcher
Nov 9, 2025
5.0
What an amazing first experience at Port of Peri Peri! A huge part of that was thanks to Rasha.
As a first-timer, I was a little unsure about the heat levels of the sauce. Rasha was super patient and took the time to understand my preference. She expertly recommended a combination of sauces that was an absolute PERFECT match for what I wanted. Her knowledge and helpfulness truly made the meal.
I ordered the chicken and rice bowl with Peri Peri chicken tenderloins and the spicy yellow basmati rice. The chicken was cooked flawlessly, and the sauce combo Rasha put together was a game-changer. The rice was flavorful with just the right amount of kick.
The atmosphere was relaxed and mellow, and the entire staff was friendly and attentive. This was a 10/10 experience from start to finish. I will definitely be returning. Thanks again, Rasha
MM
MY Mulla
Oct 26, 2025
5.0
Very good chicken and ribs blended and glazed with the Peri Peri sauce. Very clean and good customer service. The dining area is cozy and very well designed.
Enjoyed the time with family and friends. Nice praying room.
Should be on your eatery list while visiting Chicago.
MK
mahvish khan
Oct 26, 2025
1.0
We visited Port of Peri Peri in Villa Park, and the experience was disappointing. There were no plates or cutlery on the table, and we had to request them. We ordered a whole chicken with rice and two sandwiches — the sandwiches and rice arrived first, but the chicken came after a long wait.
We also ordered another whole chicken to go, but only received two white sauces, which wasn’t sufficient for four people. Overall, the food was decent, but the service and attention to detail need significant improvement.
II
ImranFrq
Oct 25, 2025
5.0
Overall wonderful experience. Good service. Easy to order online.
Frequently Asked Questions About Port of Peri Peri
What are the regular operating hours of Port of Peri Peri?
Port of Peri Peri is open Monday to Thursday from 11:00 AM to 11:00 PM, Friday and Saturday from 11:00 AM to midnight, and Sunday from 12:00 PM to 10:00 PM.
Does Port of Peri Peri offer delivery and in-store pickup services?
Yes, Port of Peri Peri offers both in-store pickup and delivery services.
Where is Port of Peri Peri located?
Port of Peri Peri is located at 100 Roosevelt Rd, Villa Park, IL 60181, USA.
What types of cuisine does Port of Peri Peri serve?
Port of Peri Peri serves Portuguese, Halal, chicken dishes including chicken wings, falafel, and offers vegetarian options.
What is the price range for dining at Port of Peri Peri?
Port of Peri Peri has a price range of two, indicating moderate prices.
Where can I view the menu or place an order online for Port of Peri Peri?
You can view the menu and place orders online at https://myperiperi.com/menu.
Is Port of Peri Peri family-friendly?
Yes, Port of Peri Peri is categorized as a family restaurant, making it suitable for dining with children.
What nearby restaurants can I visit before or after dining at Port of Peri Peri?
Nearby dining options include Super Tacos Morelos, Hyderabad House, Outback Steakhouse, Bulldog Ale House - Villa Park, and Firehouse Subs.
What local services or shops are near Port of Peri Peri that customers might find useful?
Nearby useful places include Mazzarrio Bakery for coffee and pastries, Bright Dental Smiles for dental care, and La Bella Uniforms for clothing and uniforms.
Are there fitness or health-related places near Port of Peri Peri?
Yes, The Exercise Coach gym and Vitalant Blood Donation center are close by for fitness and health-related needs.