McDonald's

3.8
1206 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
820 Veterans Ave, Vandalia, IL
62471, United States

Hours

Reviews

3.8
1,206 reviews
5 stars
505
4 stars
256
3 stars
229
2 stars
88
1 star
128

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional behavior from staff, including yelling and disrespectful attitudes.

Order Accuracy

Many reviews highlighted consistent problems with incorrect orders, including missing items and wrong food.

Food Quality

Feedback on food quality was mixed, with some praising fresh and hot meals while others complained about cold, poorly prepared items.

Wait Times

Customers frequently mentioned long wait times for food, both in the drive-thru and for curbside orders.

Positive Experiences

Despite the issues, some customers noted positive experiences with friendly staff and clean facilities.
  • SB
    Sarah Baker
    Jan 1, 2026
    4.0
    Just passed through on our road trip.
  • JH
    Josh Hoy
    Jan 1, 2026
    1.0
    The day shift manager lady with tattoos needs to be terminated she is disrespectful to the customers in sabotages the doordashers. She was overheard talking about sabotaging doordashers because they make more money than her. Then went on with racial slurs about the doordashers. I no I'm not the only one that has witnessed the behavior hopefully me putting it out there more people will become concerned an that girl terminated but until then me an my people won't go there again. An its sad because it's the only McDonald's
  • TG
    Taylor Graves
    Jan 1, 2026
    1.0
    Okay so I went there today for lunch. I ordered a diet Dr Pepper with my meal. I am a diabetic. I got half way through my soda before I realized my soda wasn’t diet. Now my blood sugar is extremely high. I tried to call the store multiple times but their phone is off the hook. Food is usually not bad here normally no complaints but last few times my mc chickens haven’t had anything on it but mayo, my fries cold no salt and old even during a rush. Edit: I got ahold of McDonalds and they yelled at me and said it was my fault for not checking first. As a customer I shouldn’t have to check all of it even the drink. I pay for the service of them to make my order. We even waited over 20 minutes for our food to even be told it was ready. It was supposed to be curbside pick up and we had to go inside after waiting for a long time so I was thirsty. I told her I drank half of the soda in one gulp pretty much and realized then. She continued to yell at me and said “you need to do your job on making sure the order was correct” how am I supposed to do that with a soda right off the bat? She continued to yell I should have been able to tell by the taste. I did after I had finished my long drink. I ended up hanging up on them as they were very unprofessional. I will not be going back until they fix their staff. As a diabetic and one of many in this town I shouldn’t have to risk my blood sugars going into the 300+ range over a soda. They need to pay attention. Another diabetic could have gotten super sick if they didn’t realize it at first. Thankfully I didn’t drink the whole soda. This McDonald’s has gone down hill in the last 6 months and honestly I think they need all new staff if me calling just to let them know and to make sure they are being more careful is going to get me yelled at and told it was my fault. She was rude and unprofessional. My blood sugar was in the 150 range before this soda. Not worth the money they raised their prices too if I am paying for service like this
  • SS
    SWAFFORD ADVENTURE MEDIA S.A.M.
    Dec 24, 2025
    4.0
    The food here was truly very delicious. The fries were perfect and the burger was delicious!
  • JC
    Jason Carpenter
    Dec 16, 2025
    1.0
    Waited for 12 minutes to get to window. Only 3 cars in front of me. Then was asked to pull up because my kids nuggets weren't done. Asked how long it takes to cook nuggets and they said 3 minutes. And they were too busy with the 3 other orders to drop the nuggets until I got to the pick up window. Morning crew is usually spot on. Don't go past 8:00pm or you will waiting

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Vandalia, IL?

McDonald's in Vandalia, IL is open daily from 5:00 AM to 11:00 PM, with extended hours until 11:30 PM on Fridays and Saturdays.

When is the drive-thru at McDonald's in Vandalia, IL open?

The drive-thru operates daily from 5:00 AM to 11:00 PM, except Fridays and Saturdays when it stays open until 11:30 PM.