Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported issues with food freshness, including cold fries and incorrect orders, leading to dissatisfaction.
Customer Service
Service quality varied significantly; some customers praised friendly staff while others experienced rudeness and lack of attention.
Cleanliness
Several reviews highlighted the cleanliness of the restaurant, with some noting it as a positive aspect of their experience.
Management Issues
There were multiple complaints regarding management and staff behavior, including reports of unprofessionalism and poor handling of customer concerns.
Order Accuracy
Numerous customers expressed frustration over incorrect orders and missing items, indicating a consistent problem with order accuracy.
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Brittany McGee
6 days ago
1.0
If you’re looking for cheap food in Urbana do not come here. You’ll be out of money, food and your health
AH
Andrew Hur
Dec 29, 2025
2.0
The Manager on duty that takes drive-thru orders will intentionally repeat the wrong order back to you to be funny. It's okay most the time, but when your order is wrong it's really annoying. They will also take your order and forget you ever even ordered, until they ask the last car sitting there if they could help them after a minimum of 15 minutes. The combination of messing with the customer then ignoring them is something you can expect from this location. They will even tell you to leave the restaurant because they are not serving food between breakfast and lunch roughly about 30 minutes to an hour they will be randomly closed for business. These are not one offs and each have happened multiple times within the last few months.
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Bryan Shreeves
Dec 14, 2025
4.0
Good
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Lin Wyung
Dec 9, 2025
1.0
Food was not fresh whatsoever! I will never come back here. The drive thru cashier was not knowledgeable whatsoever. Who's the manager????
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Wanda Thompson
Oct 30, 2025
1.0
I don’t know what is going on with the management at this restaurant but the sandwiches are rarely made correctly and the fries are usually cold. Obviously whoever is running this place sucks at it