Subway

3.7
210 reviews
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Business Details

802 W University, Urbana, IL
61801, United States
(217) 367-1400
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Urbana Subway® Restaurant at 802 W University brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
802 W University, Urbana, IL
61801, United States

Hours

Reviews

3.7
210 reviews
5 stars
92
4 stars
45
3 stars
27
2 stars
14
1 star
32

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including staff being unresponsive, rude, or slow, leading to frustrating experiences.

Food Quality

Mixed reviews on food quality; while some enjoyed their sandwiches, others complained about insufficient ingredients and incorrect orders.

Cleanliness

Some customers noted that the store was clean, while others reported unsanitary conditions and unclean desks.

Staff Friendliness

While some reviews praised friendly staff, many others highlighted a lack of friendliness and poor customer interactions.

Operational Problems

Frequent complaints about being out of ingredients, slow service, and issues with online orders indicate operational inefficiencies.
  • EE
    exam exam
    2 days ago
    1.0
    The desks are not clean. A staff member deliberately ignored me.
  • EE
    Edward
    Nov 16, 2025
    1.0
    Subway continues to be a scam. Has anyone ever had a sandwich that looked even remotely like the ones in the pictures? They show a sandwich packed high with ingredients but give you one where the filling is invisible. It looks like just a loaf of bread. It's a joke now and always has been.
  • KS
    Kyle Samson
    Oct 25, 2025
    1.0
    If you don't have bread made then why you even be open! Waste of time to go there on my lunch break. Will never go back!
  • CH
    Chaz S. H.
    Oct 12, 2025
    1.0
    If you order through a third party delivery service, and you order your sandwich toasted, the restaurant WILL NOT toast it. If there is a problem with your order, the restaurant will not answer your phone call. They will simply ignore you until you quit calling them. Horrible service, okay food I guess. If only they'd answer the phone and correct their mistakes.
  • CM
    Chloe McElhaney
    Sep 3, 2025
    5.0
    The employees were very nice, everything was clean, and the sandwich is delicious!
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Frequently Asked Questions About Subway

What are the operating hours of Subway at 802 W University, Urbana?

Subway at 802 W University is open daily from 9:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.

Does Subway at 802 W University offer delivery and curbside pickup services?

Yes, this Subway location offers both curbside pickup and delivery services for your convenience.