Papa Johns Pizza

Reviews

• MG

  Michael Gil

  Dec 12, 2025
  1.0
  I just ordered a large pizza and I check the app to see if it been delivered. It said that it had been delivered but was never at my door. Didn’t hear a knock or nothing. I went outside to see if I can see the pizza delivery Person And the neighbour tells me that the delivery Person went to the other building adjacent to the apartment building I stay in. I’m already pissed off That I have to walk to the other building to get my order But as soon as I get back into my apartment I open the pizza box and one of the slices is missing. I cannot even make this up. I am so mad right now. I called the store to let them know about my order and to see if I can get a new order to replace the one I got. Whoever answered the phone told me that since they Do their deliveries through DoorDash, I will have to personally call DoorDash and talk to them even though To Resolve the matter . Even though I never order from DoorDash, I ordered directly off the website website to order my pizza. The photo that I took is what I got. I normally order from Papa John’s all the time, but this restaurant is the worst. The guy who answered the phone Wasn’t professional or try tohelp me resolve this issue. They didn’t offer To replace this pizza and now I’m just sitting here with this piece of crap that I can’t even eat because I don’t know if it’s even safe for me to Even eat. I would not never order from these people ever again the customer service, Quality, is down right BAD!!!!!!! The staff is unhelpful, and I would not prefer To eat from them, even if there was a given free pizza out. The only reason I’m giving them one star is because I can’t give them no stars.
• LS

  Lacy Sample

  Sep 1, 2025
  1.0
  I purchased 90 dollars worth of pizza last night to feed my family and instead of getting the great pizza I normally get I got pizza with dough that was as tough as leather some boneless chicken wings that looked more like popcorn chicken then a wing and extremely doughy garlic knots!!!!. I will be requesting a full refund and will more then likely not order from this papajohns again. However terrible the food was I atleast had an extremely nice delivery driver they even put paper plates and napkins in the bag with my sodas.
• KW

  Kathy Weber

  Aug 9, 2025
  1.0
  Ordered a 'double bacon cheesy burger' pizza. 1)Only available in medium, not large. 2) amount of toppings were notably sparse, especially considering the price for double toppings 3) ordering from a centralized number is consistently difficult because the agents usually have a heavy international accent that attempts to solicit adding to an order. Overall, it's tragic how Papa John's has deteriorated since the founder John Schnatter stepped aside. I appreciate nothing stays the same, but the quality, service, and value at least from this Papa John's location have all declined significantly.
• MS

  Machelle Settles

  Aug 1, 2025
  3.0
  Placed an on-line delivery order last night. Once the order was completed, it redirected me to door dash stating they would now be delivering my pizza. I would have not ordered if I would have known I was going to be switched to door dash. There should be something stating this is their form of delivery prior to placing the order. We had no issue with the pizza itself.
• AK

  Ariel Key

  Mar 31, 2024
  1.0
  I hate to say this would be a good place for a restaurant but I'm kinda disappointed with the way the staff chose to handle their busy situation. As a door dasher and public servant waiting a whole hour for a pick up that was supposed to be ready in 5 minutes to be told oh well it in the oven a second time and going to be another 10 minutes 1 hour after pick up time is a bit frustrating when I stand inside the store and watch the female disassemble already ready orders to get people out the door who just walked in not happy with the fact that this costed me time gas and money while working when the store on springfield don't have this issue while short staffed

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