Jimmy John's

3.8
189 reviews

About

Sandwich Restaurant

Location

Jimmy John's
807 S Lincoln Ave, Urbana, IL
61801, United States

Hours

Reviews

3.8
189 reviews
5 stars
93
4 stars
38
3 stars
12
2 stars
13
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for friendliness while others are criticized for rudeness and lack of attention.

Order Accuracy

Frequent issues with incorrect orders and modifications not being followed, leading to customer frustration.

Delivery Speed

Delivery times are often slow, with many customers reporting waits of over an hour, contradicting the brand's 'freaky fast' promise.

Food Quality

Generally positive feedback on the quality and taste of sandwiches, though some customers report inconsistencies.

Cleanliness

The restaurant is noted for being clean, contributing positively to the overall dining experience.
  • AB
    Andrew Breeze
    Dec 10, 2025
    1.0
    it’s not that bad of a spot if the employees aren’t sucked into their phone enough to completely ignore you walked into the store and are at the counter.
  • TE
    Tarisha Morris El
    Sep 26, 2025
    1.0
    I come in frequently. I’m never greeted when I come in even though they greet other people who come in after me. The environment is cold. No customer service and it seems like they want you out of their way as soon as possible. If it wasnt so convenient and close to me, I’d leave this location alone for good.
  • YY
    Yes Yes
    Sep 3, 2025
    5.0
    Absolutely amazing. This nice young man working the counter gave me everything I've ever desired from a dinning experience. He goes by Mattew Disimone, but to me, he goes by my Love.
  • BM
    brad machado
    Aug 13, 2025
    2.0
    Tiniest amount of avocado ever, try a different location or different sandwich chain.
  • BR
    Beau Ravens
    Nov 14, 2014
    5.0
    Always fast, friendly, and clean