Jimmy John's

3.7
343 reviews

About

Sandwich Restaurant

Location

Jimmy John's
102 E University Ave, Urbana, IL
61801, United States

Hours

Reviews

3.7
343 reviews
5 stars
154
4 stars
77
3 stars
30
2 stars
27
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of excellent and poor customer service experiences, with some staff being praised for kindness while others were reported as rude or unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong sandwich preparations.

Delivery Issues

Numerous reviews highlighted significant delays in delivery times, often exceeding an hour, leading to customer frustration.

Cleanliness

While some customers noted cleanliness in the establishment, others reported unsanitary conditions, particularly in the restrooms.

Food Quality

The quality of sandwiches received mixed reviews, with some praising freshness and taste, while others expressed disappointment in portion sizes and preparation.
  • RC
    riley catlin
    3 days ago
    1.0
    Shitty service bread super hard asked to re make and just threw it together with a attitude. Do recommend this location.
  • MM
    Malyssa “The Fellmoore’s” Moore
    Dec 22, 2025
    3.0
    asking for sides of things (mayo, mustard) is like asking for part of their salary: never happens. thanks for the dry slim? i guess.
  • CM
    Casey Meskovich
    Dec 19, 2025
    1.0
    Over an hour delivery time for an ASAP order. Never even got the sandwich as I had to leave before it was even sent out to deliver. Still got charged though!
  • LT
    Lilo Tipsord
    Nov 7, 2025
    5.0
    I'll keep it short since my circumstances are a bit confusing.... Michelle was so kind and helpful in assisting me in straightening out a large preorder. Couldn't have asked for better communication or swifter delivery. Thank you!
  • AY
    Ashleigh Yachts
    Nov 4, 2025
    1.0
    I’m very disappointed tht this location decides to turn away a $30 order just bc they claimed their ovens were off 30 minutes prior to closing so they could clean the store up. Don’t offer toasted subs, and allow me to place my online order, drive to the location just to be told the ovens are off bc corporate wants you out 3 minutes after closing! We clearly order from this location at least 3 times a wk but you’ve lost a customer bc of your LAZY staff!