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Jimmy John's

3.7
(345 reviews)
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Business Details

102 E University Ave, Urbana, IL
61801, United States
(217) 328-2700
https://locations.jimmyjohns.com/il/urbana/sandwiches-9036.html

About

Sandwich Restaurant

Location

Jimmy John's
102 E University Ave, Urbana, IL
61801, United States

Hours

Reviews

3.7
345 reviews
5 stars
156
4 stars
77
3 stars
30
2 stars
27
1 star
55

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the quality and freshness of the sandwiches, with many noting they were consistently good.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times for delivery.

Delivery Problems

Many customers reported significant delays in delivery times, often exceeding an hour, which contradicted the 'freaky fast' promise.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the restrooms, which detracted from the overall experience.

Inconsistent Experience

While some customers had positive experiences, others reported frequent mistakes with orders and a decline in service quality over time.
  • KA
    Kyle Adkisson
    Jan 31, 2026
    5.0
    Great quality food🤙💚
  • DZ
    Dee zayed
    Jan 27, 2026
    5.0
    Love their sandwiches!! Staff are so nice
  • RC
    riley catlin
    Jan 9, 2026
    1.0
    Shitty service bread super hard asked to re make and just threw it together with a attitude. Do recommend this location.
  • MM
    Malyssa “The Fellmoore’s” Moore
    Dec 22, 2025
    3.0
    asking for sides of things (mayo, mustard) is like asking for part of their salary: never happens. thanks for the dry slim? i guess.
  • CM
    Casey Meskovich
    Dec 19, 2025
    1.0
    Over an hour delivery time for an ASAP order. Never even got the sandwich as I had to leave before it was even sent out to deliver. Still got charged though!
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Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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