Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Urbana, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
593 reviews
5 stars
274
4 stars
128
3 stars
68
2 stars
33
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service, with staff often seeming uninterested and unhelpful.
Order Accuracy
Frequent complaints about incorrect orders and missing items, with some customers advised to double-check their bags before leaving.
Food Quality
Mixed reviews on food quality; while some enjoyed fresh donuts and good coffee, others received stale items or incorrect food.
Pricing Issues
Customers noted higher prices compared to other locations, leading to perceptions of price gouging.
Cleanliness
Concerns raised about cleanliness in the store, with reports of dirty tables and unsanitary food handling practices.
- JSJudy StephanNov 2, 20251.0Couldn't understand the drive thru person and she didn't really understand English. Trying to order 2 donuts wasn't worth the hassle. It was $2.00 a piece for a donut!!!
- 6S600 is SquadOct 26, 20251.0They don’t use gloves in the back while making your food and they have been stealing money from uber eats users. Don’t go to this store. It may be cheaper than Starbucks but at least Starbucks gives you your food. 25 dollars for a breakfast sandwich hashbrowns and 10 munchkins. And they didn’t even give me the food. Life tests me from time to time and I’m probably failing this one big time. But I really don’t like being robbed
- MEMom eater1kAug 30, 20251.0Me and my girl are in the hospital cause we just had our baby we placed a pick up order and they was claiming they ain’t have it and wouldn’t give it to my mother in law
- ACAndrea CrainAug 27, 20253.0Apparently Dunkin has trained every location to shake up the milk when serving iced matcha lattes so half of your $9 drink is FOAM. Oh and don’t get the hashbrowns and queso. The queso isn’t even warm but COLD and very salty.
- DJD JonesAug 23, 20252.0The store is clean and the donuts are good, but the customer service feels cold and distant. Staff rarely make eye contact, smile, or engage with customers, and it often feels like they’re going through the motions rather than actually welcoming people. Basic courtesies, like giving a receipt or saying thank you, are inconsistent. It’s not overtly rude, but the overall experience leaves you feeling unappreciated as a customer. There’s potential here, but the store needs to work on warmth and attentiveness. A more diverse staff might help them connect with a vibrant and culturally rich community like Urbana.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Urbana, IL?
Dunkin' in Urbana, IL is open daily from 5:00 AM to 10:00 PM.
Does Dunkin' Urbana offer delivery and pickup services?
Yes, Dunkin' Urbana offers both delivery and curbside pickup services.
What seasonal beverages are currently offered at Dunkin' in Urbana?
During the holiday season, Dunkin' offers the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Where is Dunkin' located in Urbana?
Dunkin' is located at 404 W University Ave, Urbana, IL 61801.
What types of food and drinks can I find at Dunkin' Urbana?
Dunkin' serves coffee, espresso, donuts, breakfast sandwiches, tea, and a variety of premium beverages with options for breakfast, brunch, lunch, and dinner.
Does Dunkin' Urbana have a drive-thru service?
Yes, this Dunkin' location features a drive-thru for convenient ordering.
Can I order Dunkin' products via a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms.
Are there any nearby coffee or snack spots around Dunkin' Urbana that I can visit?
Baskin-Robbins, an ice cream shop and bakery, and another Dunkin' coffee shop are located nearby for additional snack and beverage options.
What nearby dining options are available around Dunkin' at 404 W University Ave?
Nearby dining options include KFC for chicken meals, Fyrefly Grill as a bar and grill, Culver's for American and burger fare, and Windy City Express for fast food and burgers.
Are there any notable nearby places that might be useful or interesting for Dunkin' customers?
Yes, nearby places include Urbana Parks Foundation for community events, Crystal Lake Park for outdoor activities, and the UPS Access Point Locker for convenient package pick-up.