Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.1
583 reviews
5 stars
286
4 stars
170
3 stars
64
2 stars
26
1 star
37
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently noted friendly and attentive service, although there were several complaints about rude staff and poor customer interactions.
Food Quality
While many enjoyed the ice cream and some food items, there were numerous reports of inconsistent food quality, including issues with freshness and incorrect orders.
Cleanliness
Some reviews highlighted cleanliness and a pleasant atmosphere, but others reported unsanitary conditions and a run-down appearance.
Order Accuracy
A significant number of customers experienced issues with order accuracy, including missing items and incorrect modifications.
- JJJim JohnsonDec 24, 20254.0Great place to enjoy ice cream or chicken basket and chat with kids or friends
- NMNicholas ManganDec 6, 20251.0Entered the drive thru at 9:59pm, vehicle in front of me got served just fine. Spoke to the person on the box at 9:59pm. "We are closed". What a garbage business when you are 5 cars deep in people waiting for their crap and technically you dont close until 10pm. Wont be spending money here anymore. Spend $40 a month here until now. Enough customers stop buying and that really compounds. Culvers gets my money now.
- SLscott leonNov 29, 20255.0Good food and even better amazing service
- JMJosephine MarlowOct 27, 20251.0I ordered a double cheese no pickle no ketchup no mustard they gave me extra pickle and a ton of ketchup I went back to complain they fixed the order charge me for it and they microwave the burger they gave me this time it was so hot that it burned my face it was crap I'll Never Eat Here again
- KKKyle Riggleman (KRiggz)Sep 5, 20251.0There was a dead fly in my girlfriends blizzard and when we took it back for a replacement they acted like we were lying and sat there giving us dirty looks and talking about us. Then the manager held the blizzard upside down unnecessarily long and said "I wait 5 minutes" just to be petty. Definitely not getting ice cream from this location anymore.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the typical operating hours of Dairy Queen Grill & Chill in Urbana?
Dairy Queen Grill & Chill in Urbana is open daily from 10:30 AM to 10:00 PM.
What kind of food and treats does Dairy Queen Grill & Chill offer?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes & malts, and ice cream cakes.
Does the Dairy Queen Grill & Chill location have services suitable for families with children?
Yes, it offers booster seats, family-friendly environment, good for kids amenities, and restrooms.
Is there seating available at Dairy Queen Grill & Chill, and can customers dine outdoors?
Yes, there is both indoor seating and outdoor seating available at this location.
Can I order food ahead or get drive-thru service at this Dairy Queen?
Yes, the location has a drive-thru and supports mobile ordering through their website for convenient pickup.
Does Dairy Queen Grill & Chill provide free WiFi for customers?
Yes, free WiFi is available for customers at this location.
Where is Dairy Queen Grill & Chill located in Urbana?
It is located at 911 W University, Urbana, IL 61801-2438, USA.
Are there nearby places to visit after enjoying treats at Dairy Queen Grill & Chill?
Yes, nearby attractions include the Interdisciplinary Health Sciences Institute, Einstein Bros. Bagels coffee shop, and Bakelab bakery.
Is there public transportation or easy access near the Dairy Queen for visitors?
While specific transit stations aren't listed, the location at 911 W University is centrally located near campus buildings and popular spots like Campus Circle, making it easy to find for visitors.
Are there other dining options close to Dairy Queen Grill & Chill for variety?
Yes, nearby dining options include Taco Bell for Mexican fast food, Niro’s Gyros food truck with Greek cuisine, and Subway sandwich shop.