Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.1
590 reviews
5 stars
291
4 stars
170
3 stars
65
2 stars
26
1 star
38
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently noted friendly and attentive service, although there were several complaints about rude staff and poor customer interactions.
Food Quality
Mixed reviews on food quality; while some enjoyed the ice cream and burgers, others reported issues with food freshness and incorrect orders.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and with food preparation.
Order Accuracy
Numerous customers experienced problems with order accuracy, including missing items and incorrect modifications.
NN
NakitaBannana
3 days ago
3.0
This location is normally great. I'll drive to this one even when closer to another location because I normally get great service. Wanted to treat myself for my birthday and get a large mint Oreo blizzard that came as a regular Oreo blizzard. I had had a small one a few days before and it came out green. This one was white. When I asked him if they had heard me order mint, he told me it was
mint. It wasn't. Maybe a hint of mint at the top. I get mistakes, but when I questioned it, you should've admitted it and fixed it.
AP
Ashish Patel
6 days ago
1.0
I call him to order birthday cake but his response on phone to bad
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the typical operating hours of Dairy Queen Grill & Chill in Urbana?
Dairy Queen Grill & Chill in Urbana is open daily from 10:30 AM to 10:00 PM.
What kind of food and treats does Dairy Queen Grill & Chill offer?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes & malts, and ice cream cakes.
Does the Dairy Queen Grill & Chill location have services suitable for families with children?
Yes, it offers booster seats, family-friendly environment, good for kids amenities, and restrooms.
Is there seating available at Dairy Queen Grill & Chill, and can customers dine outdoors?
Yes, there is both indoor seating and outdoor seating available at this location.
Can I order food ahead or get drive-thru service at this Dairy Queen?
Yes, the location has a drive-thru and supports mobile ordering through their website for convenient pickup.
Does Dairy Queen Grill & Chill provide free WiFi for customers?
Yes, free WiFi is available for customers at this location.
Where is Dairy Queen Grill & Chill located in Urbana?
It is located at 911 W University, Urbana, IL 61801-2438, USA.
Are there nearby places to visit after enjoying treats at Dairy Queen Grill & Chill?
Yes, nearby attractions include the Interdisciplinary Health Sciences Institute, Einstein Bros. Bagels coffee shop, and Bakelab bakery.
Is there public transportation or easy access near the Dairy Queen for visitors?
While specific transit stations aren't listed, the location at 911 W University is centrally located near campus buildings and popular spots like Campus Circle, making it easy to find for visitors.
Are there other dining options close to Dairy Queen Grill & Chill for variety?
Yes, nearby dining options include Taco Bell for Mexican fast food, Niro’s Gyros food truck with Greek cuisine, and Subway sandwich shop.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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