Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.4
455 reviews
5 stars
179
4 stars
90
3 stars
47
2 stars
32
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and dismissive behavior from staff, leading to a negative customer experience.
Food Quality
Many customers reported receiving cold, stale, or incorrect food orders, with some experiencing food poisoning.
Cleanliness
Several reviews mentioned unsanitary conditions, including bugs and dirty dining areas.
Service Speed
While some customers praised quick service, many others complained about long wait times and slow service.
Inconsistent Experience
Customers noted a significant decline in service and food quality over recent months, with some expressing disappointment after previously positive experiences.
- NSNathan SheltonDec 29, 20251.0Strict on ingredients. Ordered a large chocolate chip cookie dough and only had 7 cookie dough chunks.
- BWBad WolfDec 19, 20251.0Came in at 11am on December 19. Waited 5 minutes for someone to come up front to take our order. The young man acted like it was so inconvenient for him. He gave the total and immediately tried to walk away even though we still had a question. Never again.
- SMSkylar MorrisonNov 23, 20251.0Went around 7pm. Very rude, asked for a medium of everything and gave me smalls. Told me my total and walked off after ripping the card out of my hand. Take the longer drive and go to Collinsville or Edwardsville
- ASAnn StowersNov 21, 20251.0Dined inside with my granddaughters & there were bugs flying around. Little gnats everywhere, very dirty, didn't eat my food, the bugs were so annoying
- DSdustin shriverNov 6, 20253.0Asked for extra sauce on my burger and got half of what you normally get. Said something and wasn't offered anymore.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, and other fast-food items.
What are the operating hours of Dairy Queen Grill & Chill in Troy, IL?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 8:00 PM.
Does Dairy Queen Grill & Chill provide seating options for families?
Yes, the location offers both indoor and outdoor seating, including booster seats and high chairs, making it family-friendly and suitable for kids.
Is there a drive-thru service available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for convenient ordering and pickup.
Does Dairy Queen Grill & Chill have free WiFi for customers?
Yes, free WiFi is available for customers at Dairy Queen Grill & Chill.
How can I place an order online for Dairy Queen Grill & Chill?
You can order online for pickup at Dairy Queen Grill & Chill via their official order url: https://www.dairyqueen.com/en-us/order/pickup/n/41798/
Are there any special deals or promotions available at Dairy Queen?
Yes, you can download the Dairy Queen app to access exclusive deals and promotions.
What are some nearby fast food restaurants close to Dairy Queen Grill & Chill?
Nearby fast food options include McDonald's, Arby's, Jack in the Box, Burger King, and Dunkin'. These are all great alternatives or can be combined with visits for variety in meals.
Are there convenient fuel and vehicle services near Dairy Queen Grill & Chill?
Yes, there are several nearby gas stations and vehicle services including CAT Scale, Pilot Travel Center, BP, EVgo charging station, and U-Haul Neighborhood Dealer, catering to both passenger and truck needs.
What nearby attractions can I visit before or after eating at Dairy Queen Grill & Chill?
You can visit the St Louis Arch, a notable landmark and museum near Dairy Queen Grill & Chill, ideal for sightseeing before or after your meal.