Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.5
453 reviews
5 stars
179
4 stars
90
3 stars
47
2 stars
32
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and dismissive behavior from staff, particularly at the drive-thru.
Food Quality
Numerous reviews highlighted issues with food freshness, including cold and stale items, and incorrect orders.
Cleanliness
Some customers praised the cleanliness of the restaurant, while others noted unsanitary conditions.
Service Speed
There were mixed reviews on service speed, with some customers experiencing quick service while others faced long wait times.
Operational Issues
Frequent complaints about the lobby being closed and staff shortages, leading to inconvenience for customers.
- SMSkylar Morrison1 day ago1.0Went around 7pm. Very rude, asked for a medium of everything and gave me smalls. Told me my total and walked off after ripping the card out of my hand. Take the longer drive and go to Collinsville or Edwardsville
- ASAnn Stowers3 days ago1.0Dined inside with my granddaughters & there were bugs flying around. Little gnats everywhere, very dirty, didn't eat my food, the bugs were so annoying
- DSdustin shriverNov 6, 20253.0Asked for extra sauce on my burger and got half of what you normally get. Said something and wasn't offered anymore.
- ANAshley NormanOct 23, 20251.0Came through drive through today, no greeting just more of a “ what do you want, is that all” type of attitude. Got a cheeseburger combo with a blizzard. The ice cream tastes like the machines don’t get cleaned, or properly cleaned… like a spoiled milk tastes. ( not the first time it’s been like that at this location) also the cheeseburger bread was stale. Fries were good
- CHCindy HartwigSep 20, 20255.0This location has the best service, cleanest lobby and best sodas choices of all DQ's in the area.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, and other fast-food items.
What are the operating hours of Dairy Queen Grill & Chill in Troy, IL?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 8:00 PM.
Does Dairy Queen Grill & Chill provide seating options for families?
Yes, the location offers both indoor and outdoor seating, including booster seats and high chairs, making it family-friendly and suitable for kids.
Is there a drive-thru service available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for convenient ordering and pickup.
Does Dairy Queen Grill & Chill have free WiFi for customers?
Yes, free WiFi is available for customers at Dairy Queen Grill & Chill.
How can I place an order online for Dairy Queen Grill & Chill?
You can order online for pickup at Dairy Queen Grill & Chill via their official order url: https://www.dairyqueen.com/en-us/order/pickup/n/41798/
Are there any special deals or promotions available at Dairy Queen?
Yes, you can download the Dairy Queen app to access exclusive deals and promotions.
What are some nearby fast food restaurants close to Dairy Queen Grill & Chill?
Nearby fast food options include McDonald's, Arby's, Jack in the Box, Burger King, and Dunkin'. These are all great alternatives or can be combined with visits for variety in meals.
Are there convenient fuel and vehicle services near Dairy Queen Grill & Chill?
Yes, there are several nearby gas stations and vehicle services including CAT Scale, Pilot Travel Center, BP, EVgo charging station, and U-Haul Neighborhood Dealer, catering to both passenger and truck needs.
What nearby attractions can I visit before or after eating at Dairy Queen Grill & Chill?
You can visit the St Louis Arch, a notable landmark and museum near Dairy Queen Grill & Chill, ideal for sightseeing before or after your meal.