Arby's

3.8
830 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
820 Edwardsville Rd, Troy, IL
62294, United States

Hours

Reviews

3.8
830 reviews
5 stars
364
4 stars
201
3 stars
115
2 stars
43
1 star
107

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders and missing items.

Staff Attitude

Feedback on staff was mixed; some praised their friendliness while others noted rudeness and unprofessional behavior.

Service Speed

Several reviews highlighted slow service, particularly during busy times.

Cleanliness

Customers appreciated the cleanliness of the restaurant, although some noted dirty tables.

Operational Hours

There were complaints about inconsistent hours of operation, with some customers finding the location closed when it should have been open.
  • CW
    CHRIS Winters
    Dec 31, 2025
    1.0
    Stoped here while on a trip. This is by far the worst Arby’s I’ve ever been at. I ordered and they handed me my food instantly. The employee at the counter was quick to say “we are fast”. Then I noticed my food was in a Burger King bag. So I said something about that. The employee said they were sent the wrong bags. Why would a business use someone else’s bags that is a competitor. So I got back in my car and started driving. The food was all cold and old. I did not eat any of it. I suppose I should have know with all the other things that happened at this location. I would highly recommend not going here.
  • NK
    Nathan Kovac
    Dec 27, 2025
    5.0
    Friendly guys greeted us letting us know they just started 24/7 service.
  • CM
    Christopher Matthews
    Dec 2, 2025
    1.0
    This place sucks, every time I go into this place or go in the drive through they mess up on my order. How hard is it to read no mayonnaise!!!!
  • CL
    Courtney Landstrom
    Nov 27, 2025
    5.0
    Staff is extra friendly even when I started asking dumb questions! Open late and apparently they will soon be a 24/7 Arby’s!
  • JR
    Jason Ramos
    Nov 8, 2025
    1.0
    The lady who worked this morning is a jerk. Raising her voice at customers. God forbid I say good morning. Rest of them are awesome. Ive been here for a few years now on my drives. Wont eat here again however.