Wendy's

3.3
203 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1645 Dekalb Ave., Sycamore, IL
60178, United States

Hours

Reviews

3.3
203 reviews
5 stars
72
4 stars
39
3 stars
23
2 stars
18
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude behavior and unprofessionalism.

Order Accuracy

Frequent complaints about incorrect orders and missing items, particularly in drive-thru.

Food Quality

Inconsistent food quality; issues with undercooked fries and burgers, but some customers enjoyed the food.

Cleanliness

Generally clean dining area, though some reviews mentioned unsanitary conditions.

Speed of Service

Service speed varies; some customers experienced quick service while others faced long waits.
  • AM
    Abi Mirro
    Oct 18, 2025
    5.0
    We had an issue with our gift card on the mobile wallet and they were so helpful and kind with our order, we didn’t get his name but it was the manager we believe. Great service. Also just well worth the trip to this Wendy’s versus the other one nearby, they’re quick and kind here!
  • CB
    Charleah B
    Oct 13, 2025
    4.0
    This Wendy’s compared to the other one BIG DIFFERENCE. The Wendy’s in Dekalb is unwelcoming, rude staff, and they give you an attitude even while you’re trying to be nice. This Wendy’s the workers have all been kind, nothing has been wrong w my food, and I don’t get an attitude from anyone.
  • MR
    Mary Rosser
    Oct 4, 2025
    1.0
    This location doesnt cook their fries all the way. We gave them another try Oct 4 2025 and got 2 large fries that were undercooked and tasted horrible. Wendy's has my favorite fries but this location always undercooked their fries. They were good when they first opened. Waste of money.
  • PW
    Pam Williamson
    Sep 29, 2025
    4.0
    Wendy's is always good for a quick lunch
  • CE
    Carlos Espinoza
    Sep 16, 2025
    1.0
    Horrible service paid for my food was so upset left. Its not even about get my money didn't even get my food.

Frequently Asked Questions About Wendy's

Is Sycamore, Il Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.