Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 1780 Dekalb Avenue! Dive into the authentic taste of Chicago Street food at our 30s Prohibition themed restaurant, just 3.6 miles, 5.1 miles, 8 miles from DeKalb Taylor Municipal Airport, Northern Illinois University, Sycamore Speedway, Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.4
3,715 reviews
5 stars
2,384
4 stars
750
3 stars
279
2 stars
120
1 star
182
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the Italian beef and shakes, while others reported issues with undercooked items and inconsistent flavors.
Service Issues
Numerous complaints about rude staff, incorrect orders, and poor communication, particularly regarding catering and order accuracy.
Atmosphere
Generally positive feedback on the restaurant's decor and atmosphere, with some noting it as a fun place to dine.
Pricing Concerns
Customers expressed that food prices are high relative to portion sizes and quality, leading to dissatisfaction.
Management Response
Negative experiences with management's handling of complaints and customer service issues, leading to frustration among patrons.
- CMChristopher ManceraNov 14, 20255.0The atmosphere is always amazing and the food is always great.
- MBMatt BaerNov 11, 20255.0Its a great smaller Portillo's. Staff was nice especially to my son. Clean and great food. What more do you need?
- RHRyan HainesOct 20, 20254.0Food was good and came out fast, we're from out of town and enjoyed the overall experience. Portion was small and I would have gotten more food if I had known. Hot dog and beefsteak was good.
- LPLeafy PersonOct 18, 20255.0Best place in town all the food is great and all the decorations give a 1920s - 1940s vibe I was a little bit sad when they started blending their chocolate cake shakes more but you win some you lose some
- TKTim KushOct 9, 20255.0Great Italian beef, polish, hotdog, and Burgers
Frequently Asked Questions About Portillo's Sycamore
What are the regular dining hours for Portillo's Sycamore?
Portillo's Sycamore is open daily from 10:00 AM to 11:30 PM, with extended hours until midnight on Fridays and Saturdays.
Does Portillo's Sycamore offer drive-through service and what are its hours?
Yes, the drive-through is available daily from 10:00 AM to 11:30 PM, with hours extended until midnight on Fridays and Saturdays.
What types of food can I expect at Portillo's Sycamore?
You can enjoy classic Chicago street food such as char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, fresh chopped salads, and their famous chocolate cake shake.
Is Portillo's Sycamore family-friendly and accessible?
Yes, the restaurant is designed for family-friendly dining and includes wheelchair accessible entrances, parking, seating, and restrooms. They also provide high chairs for young children.
Does Portillo's Sycamore accept credit card payments?
Yes, they accept American Express, Discover, MasterCard, and Visa. Debit cards are also accepted; cash is not required.
Can I order Portillo's Sycamore food online or via an app?
Yes, you can place orders online at https://my.portillos.com/order or download their app for Android and iOS for added convenience.
Does Portillo's Sycamore offer catering services?
Yes, catering is available to bring Portillo's Chicago favorites right to your door.
What are some nearby places I can visit before or after dining at Portillo's Sycamore?
You might enjoy visiting Hammer Kickboxing for a workout, Lundeen's Discount Liquors for drinks, or Sycamore Speedway for racing entertainment, all located near Portillo's Sycamore.
How can nearby transit or amenities help me find Portillo's Sycamore?
Businesses like Old Second National Bank and Western Union nearby can act as landmarks. Additionally, Sycamore Express Car Wash offers a convenient spot to clean your car before grabbing a meal at Portillo's.
Are there any entertainment options close to Portillo's Sycamore for a complete night out?
Yes, Four Seasons Sports offers bowling and a pub atmosphere, while Lost Mine is a nearby lounge and bar you can visit before or after your meal at Portillo's.