Jimmy John's

3.7
189 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1170 Dekalb Ave, Sycamore, IL
60178, United States

Hours

Reviews

3.7
189 reviews
5 stars
88
4 stars
41
3 stars
12
2 stars
18
1 star
30

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially for online orders, with many experiencing long wait times.

Customer Service

Mixed feedback on customer service; some praised friendly staff while others reported rude behavior and lack of accountability.

Food Quality

Inconsistent food quality noted, with some customers receiving stale bread or spoiled ingredients, while others enjoyed fresh sandwiches.

Cleanliness

Several reviews highlighted cleanliness of the location, with some customers appreciating the well-maintained environment.

Pricing

Customers expressed concerns about high prices relative to portion sizes and overall value.
  • DB
    Debra Brust
    Dec 16, 2025
    2.0
    Got a sandwich right near opening and the bread was hard as a rock worse than the day old bread. 12 dollars for just a sandwich I expect fresh bread. Also they have messed up my order 2 times in the last couple months
  • JM
    Jim Morton
    Sep 25, 2025
    4.0
    Honestly I've never received a bad sandwich from this place. Little pricey though.
  • CS
    Courtney Seisser
    Sep 12, 2025
    2.0
    Just wanted to post to warn anyone of ordering online. I placed an order online for 1 sandwich with chips and a drink. When I got there the place was packed. I waited 23 min before going up and asking about my order. They told me it would be another 20-25 min. I told them I would run an errand and come back. While there a friend of mine ordered in person for her and her kids and got her order within 10 min of waiting. I came back and they still did not have my order in line to be made. I waited 52 minutes total before getting my one sandwich. Their system was to keep making in person orders but online orders were last priority and not in order with the rest of the orders. They failed in this and it should be staggered based on order time. I was not offered any type of compensation or anything for my wait. Definitely learned my lesson and will not being doing this again, and don’t want others to go through this.
  • CM
    Caitleigh McDermott
    Aug 18, 2025
    5.0
    Against my better judgement, I decided to visit Jimmy John’s just 10 minutes before closing time. I was bracing myself for a disapproving look, but instead, I was greeted warmly and attentively, completely oblivious to the time. The three employees who were working didn’t hesitate to serve me, even though it was almost time to close up shop for the night. In fact, it was the most pleasant experience I’ve had at a Jimmy John’s. I was literally in and out in seven minutes! I highly recommend it and would definitely go back!! 08/18/25
  • DD
    djl548
    Aug 17, 2025
    2.0
    This is far and away the slowest jimmy johns I've ever been in. 15 minutes for my sandwich, still waiting 20+ minutes on my girlfriends sandwich. How do you think I had this much time to type out the review? We had to ask for her sandwich and they still hadn't started it. I get it you're busy but what's going on here, hire more staff.