Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
1,031 reviews
5 stars
278
4 stars
177
3 stars
170
2 stars
119
1 star
287
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times, often exceeding 20-40 minutes for orders.
Order Accuracy
Many reviews highlighted consistent issues with incorrect orders, leading to customer frustration.
Cleanliness
Numerous complaints were made about the cleanliness of the restaurant, including dirty bathrooms and unsanitary food handling.
Customer Service
Feedback indicated poor customer service, with staff displaying rude attitudes and lack of professionalism.
Food Quality
Several customers noted that the food was often cold or stale, with some experiencing food safety concerns.
- MMMichaelNov 8, 20252.0Typical McDonald's slow and rude employees. And of course cold fries
- NWNyah WillisNov 4, 20251.0I’m pregnant and PISSED. Waited 20 minutes for my order just for items to be missing. I order 2 apples, I’m hungry. Like usual. Idk why I come here. They don’t answer their phones. They just hire a bunch of useless people.. terrible manager, and very unorganized. WORST MCDONALDS IN THE AREA. You might as well go to the drive thru. Kiosk inside and if you pay at the counter, it’ll take them 15 minutes. Maybe more because they don’t know what the hell they are doing. Every customer was angry. Every. Single. One. Don’t feel bad if you get pissed. I’ve worked McDonald’s and this is the worst. Never thought I’d be this pissed at 8am…
- FBF BlackwellOct 31, 20251.0On 10/30/25 at 8:30pm we were starving because we hadn't ate all day. My 2 bacon cheese burgers were disgusting. Buns were rock hard, bacon was 1 inch x 1/2 inch, just ketsup. No onion, mustard or pickle. Don't even get me started on the ice cold, again rock hard fries. Service was a bigger joke as they did not give us what we ordered but said that's what we paid for, no receipt was given to us. Go across the street to Wendy's and save yourself from gross, disgusting food and services. That's where I'll be headed from now on. Your loss YuckDonalds!
- EJErik JacksonOct 20, 20251.0Came to pick up a door dash order that was said to have been ready for pick up and im waiting in line for over 20 minutes. This happens everytime I come here . Worst mcdonalds in st clair county dont waste your money here but more importantly your time .
- SSSallyOct 16, 20251.0This place nasty You have flys over your food while trying to eat The place looks very dirty even has mouse They were in the back arguing the whole time in eating The last picture shows they have mouse poop
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's in Swansea, IL?
McDonald's in Swansea, IL is open 24 hours every day, including Monday through Sunday.
Is the McDonald's in Swansea, IL open for delivery all day?
Yes, delivery is available 24/7 at this McDonald's location.
Does the Swansea McDonald's offer drive-thru service?
Yes, the drive-thru is open 24 hours every day at this McDonald's.
What types of payment methods are accepted at McDonald's in Swansea?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services does McDonald's in Swansea provide?
Services include DriveThru, GiftCards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Can I order McDonald's food online or through a mobile app?
Yes, you can order online via their website or use the McDonald's app available on both iOS and Android.
What are some nearby dining options if I want to try something different from McDonald's?
Nearby dining options include India's Oven, Applebee's Grill + Bar, Subway, Li Chinese Restaurant, and Wendy's, all offering a variety of cuisines.
Are there any health-related services near McDonald's in Swansea?
Yes, there's SSM Health Medical Group Pediatrics, SSM Health Physical Therapy, Clarkson Eyecare, and HealthPointe Medical Center nearby for your healthcare needs.
What nearby places can help me with travel or automotive services?
AAA Missouri, American Automobile Association (AAA) - Swansea, and AAA Swansea Insurance and Member Services are close by to assist with travel and automotive needs.
If I want to shop or run errands near McDonald's, what options are available?
Nearby shopping options include Swansea Plaza GNC, Dollar Tree, GNC retail store, and Wild Birds Unlimited for pet supplies and hobbies.