McDonald's

3.6
689 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11 W Jackson, Sullivan, IL
61951, United States

Hours

Reviews

3.6
689 reviews
5 stars
255
4 stars
143
3 stars
141
2 stars
56
1 star
94

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with missing items or incorrect orders.

Service Quality

Service quality varied significantly; some praised friendly staff while others experienced rudeness and slow service.

Cleanliness

The restaurant was often noted for its cleanliness, though some reviews mentioned areas needing attention.

Food Quality

Food quality received mixed reviews, with some customers enjoying their meals while others complained about cold or poorly prepared items.

Pricing Concerns

Several customers expressed dissatisfaction with pricing and value for money, feeling that costs were high for the quality received.
  • LD
    LA the Don
    1 day ago
    1.0
    I’ve had plenty of issues with my orders being incorrect in the past, but for once i’m actually compelled to write a review. I paid extra for the deluxe sandwich only for the tomatoes to not be there at all, literally none of lettuce be on the actual sandwich all of it was just in the box, and then these sad excuses of bacon strips were cold and crunchy presumably at least a few hours old.
  • DM
    Danielle Mox
    Oct 8, 2025
    2.0
    Didnt get all of my order. Missing nuggets and fries. Didnt realize til home so just out the money
  • JB
    Jaycee Brown
    Sep 28, 2025
    1.0
    To only accept bills 10 and below is ridiculous. Invest in counterfeit markers to check the bills. Don't punish people for others wrong doings. I asked the employee why they don't use the markers she stated ( The Bank doesn't allow us to use them) what malarkey.
  • AS
    Amber Spracklen
    Aug 18, 2025
    3.0
    The associate that took our order was rude yesterday. However When Noah works though he ALWAYS has a smile on his face and make Ilya glad you chose McDonald's ALSO IF YOU WANT A MEAL DEAL YOU BETTER ASK FOR IT. THEY ARE CHARGING FOR EVERYTHING NOW. 2 PEOPLE OUR MEAL IS ALMOST ALWAYS $25
  • CB
    Candatha Burke
    Aug 17, 2025
    1.0
    Ugh . Awful . If I could give this zero stars I would .

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Sullivan, IL?

McDonald's in Sullivan is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.

Does this McDonald's location have Drive-Thru service?

Yes, McDonald's in Sullivan has a Drive-Thru open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.