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McDonald's

3.6
(698 reviews)

Business Details

11 W Jackson, Sullivan, IL
61951, United States
(217) 728-2341
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11 W Jackson, Sullivan, IL
61951, United States

Hours

Reviews

3.6
698 reviews
5 stars
261
4 stars
145
3 stars
142
2 stars
56
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality varied widely, with some praising friendly and fast service, while others reported rude staff and long wait times.

Order Accuracy

Many customers expressed frustration with incorrect orders and missing items, indicating a recurring issue with order accuracy.

Cleanliness

Several reviews highlighted the cleanliness of the restaurant, with some noting it as one of the cleanest McDonald's they have visited.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or poorly prepared food.
  • JK
    Jeannette King
    Jan 6, 2026
    3.0
    It was fine. Its McDonalds
  • MW
    Mya Wey
    Dec 13, 2025
    5.0
    Some people can be rude. Recently saw a lady on her phone that was complaining about the staff right in front of them when they were clearly with another customer. Talk about Miss Self Centered lmao. Girl it's McDonald's. It's not that deep. Staffs friendly and I've never had an issue with my order. Just like in every place, sometimes you have to have some patience. They're teenagers after all. No one's perfect.
  • LD
    LA the Don
    Nov 23, 2025
    1.0
    I’ve had plenty of issues with my orders being incorrect in the past, but for once i’m actually compelled to write a review. I paid extra for the deluxe sandwich only for the tomatoes to not be there at all, literally none of lettuce be on the actual sandwich all of it was just in the box, and then these sad excuses of bacon strips were cold and crunchy presumably at least a few hours old.
  • DM
    Danielle Mox
    Oct 8, 2025
    2.0
    Didnt get all of my order. Missing nuggets and fries. Didnt realize til home so just out the money
  • JB
    Jaycee Brown
    Sep 28, 2025
    1.0
    To only accept bills 10 and below is ridiculous. Invest in counterfeit markers to check the bills. Don't punish people for others wrong doings. I asked the employee why they don't use the markers she stated ( The Bank doesn't allow us to use them) what malarkey.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Sullivan, IL?

McDonald's in Sullivan is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.

Does this McDonald's location have Drive-Thru service?

Yes, McDonald's in Sullivan has a Drive-Thru open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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