Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Sugar Grove, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.3
301 reviews
5 stars
124
4 stars
48
3 stars
19
2 stars
20
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing dissatisfaction with the service they received.
Order Accuracy
Many customers reported frequent mistakes with their orders, including incorrect items and missing components, leading to frustration.
Food Quality
Several reviews mentioned issues with food quality, including cold or burnt items, stale donuts, and overall dissatisfaction with the freshness of the food.
Cleanliness
Concerns were raised about cleanliness, particularly regarding food handling practices and the overall hygiene of the location.
Positive Experiences
Despite the negative feedback, some customers praised the friendly service and quick order fulfillment at times, indicating that experiences can vary.
- RRRiane RuchajNov 9, 20251.0Donuts are stale no matter what day or time it is
- MHMARSHEL HUBBARDOct 23, 20251.0Not a great experience at the Sugar Grove Dunkin’. The staff was rude and didn’t say a word to me, and my sandwich came out cold. Definitely expected better—won’t be going back to this location anytime soon. I'm paying you money, you can say hello.
- BBBlakeSep 18, 20251.0More often than not, drinks are either not stirred or do not contain any cream or sweetener despite mobile ordering ahead of time at this specific location. Mobile ordering takes the guesswork out of the drive thru conversation and negates any chances for misinterpretation of the order. I started coming to this location regularly back in April of 2024 when we moved our office to Sugar Grove, got coffee or tea every weekday for a few months, it was a 50/50 shot it would come how I ordered it. End of August, I stopped going to this location and changed my entire route into work just so I wouldn't have to stop at this Sugar Grove location and I started going to the Dunkin on Eldamain and rt34 in Plano(inside GasNWash). Now that I live in Sugar Grove, the Plano location is out of the way, and I tried Sugar grove location again today, 9/18/25, low and behold, no cream or sweetener in the coffee... It would appear to me that at this point I'd be better off going across the street to the Starbucks, paying a dollar more for the same thing, and receiving it mixed, and with the cream and sweetener I ordered it with.
- ADAbby DeYoungAug 8, 20251.0They charged me twice for my coffee and tried to call and correct but their phone number does not work and my CC company wants to send me a new card to report the charge when they just overcharged me. Don’t answer to get it fixed and too far to drive back out there!
- MDMandi DanielsAug 6, 20251.0Have never experienced such rude staff. The majority of the workers are very rude and ignorant. Food is usually burned or over cooked.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Sugar Grove, IL?
Dunkin' in Sugar Grove is open from 4:30 AM to 7:00 PM Monday through Saturday, and from 5:00 AM to 7:00 PM on Sundays.
Does Dunkin' offer delivery and curbside pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.
What new holiday beverages can I try at Dunkin' this season?
Try the new Cookie Butter Cloud Latte, Berry Sangria Refresher, and enjoy the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes during the holiday season.
Can I order my Dunkin' favorites ahead of time?
Yes, you can order ahead using the Dunkin' mobile app or online for a fast grab and go experience.
What types of meals does Dunkin' serve at this location?
Dunkin' serves breakfast, brunch, and lunch meals including coffee, espresso, breakfast sandwiches, and donuts.
Is there a drive-thru available at the Sugar Grove Dunkin'?
Yes, this Dunkin' location features a drive-thru for quick and convenient service.
Are there other coffee shops near Dunkin' in Sugar Grove?
Yes, Starbucks is nearby and offers another option for coffee lovers in the area.
What dining options are available near Dunkin' for a meal after coffee?
Nearby restaurants like Jimmy John's sandwich shop and Culver's offer fast food and American dishes you can enjoy after your visit to Dunkin'.
Are there any health services close to Dunkin' in Sugar Grove?
Yes, Rush Copley Medical Group Family Medicine and Northwestern Medicine Primary Care are close by in case you need medical services.
Does Dunkin' accept credit and debit cards for payment?
Yes, Dunkin' accepts both credit and debit cards for customer payments.