Chipotle Mexican Grill

2.8
375 reviews
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About

Mexican Restaurant
Chipotle Sutton Rd. & Irving Park is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
510 S Sutton Rd, Streamwood, IL
60107, United States

Hours

Reviews

2.8
375 reviews
5 stars
124
4 stars
41
3 stars
19
2 stars
23
1 star
168

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including undercooked rice, cold meat, and small portion sizes.

Customer Service

Many reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking proper training.

Portion Sizes

A consistent complaint was about the inconsistency and shrinking portion sizes, with many customers feeling shortchanged.

Cleanliness

Several reviews mentioned unsanitary conditions, including reports of finding foreign objects in food and overall cleanliness issues.

Management Issues

Customers expressed frustration with management's lack of response to ongoing problems, suggesting a need for better oversight and training.
  • TS
    Tiffany Sosin
    Nov 12, 2025
    1.0
    I had to wait for steak to be ready and then they gave me hardly any of it. The Hoffman Estates chipotle is also $0.75 cheaper on all meats and less than 4 miles from this location. It’s only a minute further from my home so I’ll start going to that one.
  • LB
    Lola Bolivar
    Nov 8, 2025
    1.0
    Every time I go to this Chipotle it sucks. The people there look like they hate their lives. Very rushy even when it’s not busy. The rice I got was hard and crunchy. I’ve gotten sick from the chicken here. I just stoped going. I prefer the other Chipotle in Schaumburg.
  • CW
    Charlie Wiltgen
    Oct 14, 2025
    1.0
    The owner of this Chipotle clearly does not care about the quality of the food or service - plenty of poor reviews and things still aren’t changing. The meats all looked like they were sitting out for 48 hours, so I asked if there was anything fresh or about to come out, and instead they went around the corner and scooped something random into the bowl and told me it was carne asada (it looked like rat meat it was vile). The woman scooping my food barely spoke English, absurd this place continues to operate
  • AK
    Algis Kivenas
    Oct 5, 2025
    5.0
    Surprisingly, location I discovered that actually gives large portions. I will definitely return.
  • JD
    J Delgadillo
    Oct 4, 2025
    1.0
    Girl with the green hair has a really bad attitude.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill on Sutton Rd. & Irving Park in Streamwood, IL?

Chipotle Mexican Grill on Sutton Rd. & Irving Park in Streamwood, IL is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Streamwood, Illinois?

It is located at 510 S Sutton Rd, Streamwood, IL 60107, USA.