Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
This Wendy's location is permanently closed.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.1
731 reviews
5 stars
195
4 stars
154
3 stars
116
2 stars
80
1 star
186
What are people saying?
AI-generated from recent customer reviews
Management Issues
Customers expressed dissatisfaction with management, citing incompetence and lack of accountability.
Food Quality
Many reviews highlighted poor food quality, including cold, old, or incorrectly prepared items.
Service Problems
Numerous complaints about slow service, rude staff, and incorrect orders were noted.
Cleanliness
The restaurant was frequently described as dirty, with sticky floors and malfunctioning equipment.
Customer Experience
While some customers had positive experiences, many reported feeling ignored or disrespected by staff.
- PSpablo salmonNov 14, 20251.0New management is still garbage.
- CSCody SmithNov 7, 20251.0ordered my food on the app 1 day last week and 1 day this week. both at 3 pm. each time i go to pick up my food, they claim theres no chili. Only been open 4 or 5 hours and out of chili ? their mobile app should say out of stock if its not. They want to replace my chili with a potato when i ordered fries already to put into the chili . also, as im waiting, people are coming up to the counter both times ive been there saying the lobby pop machine says empty to the 5 or 6 things they tried to get out of it.
- PPPhoneOct 5, 20251.0Employees and manager appear to be incompetent. Didn't have what I ordered hours and wanted to tell me what I was entitled to get as a replacement. No buddy you don't get to tell me what I can or cannot eat. Didn't know how to refund money because he wasn't taught. Just close the place down because there's always issues here.
- MVMichael ValdiviaOct 3, 20251.0The store is dirty and sticky, the workers were unprofessional and didn't know the menu, customers waiting upwards of 30 minutes for food, and there's a massive pothole in the parking lot.
- KSKayle ScarbroughSep 26, 20251.0Me and my mom went to use the restroom and order food. We went up to the counter and the guy working saw us there and he decided to ignore us and go outside for a “smoke” break. very unprofessional. very upset. this happened a few minutes ago around 9:20 pm tonight.
Frequently Asked Questions About Wendy's - Closed
Is Sterling #3 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 2602 E. Lincolnway in Sterling, IL currently open?
Yes, Sterling #3 Wendy's is open and committed to serving quality food every day through dine-in, drive-thru, and delivery where available.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open daily from 10:00 AM to 11:00 PM.
Does this Wendy's restaurant serve breakfast?
Yes, this Sterling location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I place an order online or through an app for this Wendy's?
You can order online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
What payment options are accepted at this Wendy's?
Accepted payment methods include American Express, Cash, Discover, MasterCard, and Visa.
Can I get delivery from this Wendy's location?
Yes, delivery is available where offered. Check availability and place orders via the Wendy's app or website by entering your address.
How do I contact this Wendy's location for questions or feedback?
You can call them directly at (815) 625-5644, use the Wendy's Contact page for live chat or messages, or complete their Customer Satisfaction Survey online.
Are there other fast food restaurants near this Wendy's?
Yes, nearby fast food options include another Wendy's, KFC, Subway, and Long John Silver's, giving you multiple dining choices in the area.
What nearby financial institutions can customers visit near Wendy's?
Customers can access banking services at 1st Gateway Credit Union and Central Bank Illinois, both conveniently located nearby.
What nearby places of interest can I visit before or after dining at Wendy's?
You might check out Abby's Sterling wine bar and restaurant, the Sterling Moose Family Center community center, or shop at Bergner's department store close by for a varied local experience.