Customers frequently reported issues with food being cold, undercooked, or incorrect, leading to dissatisfaction.
Service Issues
Many reviews highlighted slow service, incorrect orders, and rude staff, contributing to a negative dining experience.
Positive Experiences
Some customers noted improvements in food freshness and service, indicating potential positive changes under new ownership.
Cleanliness
While some customers mentioned cleanliness, others reported unsanitary conditions, suggesting inconsistency in maintenance.
SF
Stan F.
Dec 17, 2025
5.0
Very good DQ clean and very fresh food and a deal
CS
Connie Soderstrom
Nov 25, 2025
1.0
Paid $10.39 for #5...ice cold coke, fresh hot fries..n 2 dried out cheeseburger patties slapped on a bun with the toppings. Not even warm! Cold! No receipt! Called . Told to come back n they would give me another #5 cheeseburger. Same thing! 2 dried out cheeseburger patties. Not even Luke warm! Is your grill not working? Why are you even open? You should close your doors. You are just cheating everyone out of their money for low grade quality food that can make people sick!. Just close already.
BP
Bhavesh Patel
Oct 3, 2025
5.0
New owners are doing great work the food was hot and fresh 😋
DJ
DT Johnson
Sep 17, 2025
4.0
LoL... Not a complaint but I don't think I wanted a whole tomato on my burger. 😄😄😄
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, and Grillburgers among its menu items.
Where is Dairy Queen Grill & Chill located?
It is located at 106 W Broadway, Steeleville, IL 62288-1405, United States.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru and seating options?
Yes, it offers both a drive-thru and in-store seating including high chairs, making it family-friendly and accessible.
Is Dairy Queen Grill & Chill wheelchair accessible and family-friendly?
Yes, the location is wheelchair accessible and welcomes families and children.
Can I place an order online for pickup at Dairy Queen Grill & Chill?
Yes, online ordering is available for pickup via their official order URL.
Are there any special deals or promotions available at Dairy Queen Grill & Chill?
You can download the Dairy Queen app to access exclusive deals and mobile rewards.
What nearby dining options are available around Dairy Queen Grill & Chill?
Nearby dining options include Casey's General Store with pizza, Steeleville Eagles restaurant, Subway sandwich shop, Mexican food el paraÃso, and Granny's Country Kitchen American restaurant.
What nearby community and government services are close to Dairy Queen Grill & Chill?
The Village of Steeleville government office, Steeleville Police Department, and Unofficial Steeleville Fire Dept are located nearby and may be useful landmarks or emergency service points.
Are there convenient nearby locations for fuel, groceries, or banking near Dairy Queen Grill & Chill?
Yes, there are several convenience stores and gas stations like Casey's General Store and Hucks 219, grocery stores like Dave's Food Center and Steeleville Marketplace, as well as multiple Bitcoin ATMs including LibertyX, DigitalMint, Bitstop, and The Exchange Network nearby.