Brand Certified
Dairy Queen Grill & Chill
4.1(543 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
1553 Herman Rd, Staunton, IL
62088-4348, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(618) 800-5040
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.1
543 reviews
5 stars
283
4 stars
135
3 stars
64
2 stars
21
1 star
40
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed, with some praising friendly staff and quick service, while others report rude behavior and order inaccuracies.
Food Quality
Food quality is inconsistent; some customers enjoy fresh and hot meals, while others complain about cold, poorly prepared, or incorrect orders.
Cleanliness
The cleanliness of the dining area and play place is a concern, with several reviews noting unsanitary conditions.
Order Accuracy
Many customers report frequent issues with order accuracy, including wrong items and missing components.
- LTLevette Tabb1 day ago2.0This Dairy Queen I give it two stars cause it has truck parking. Faythe was my cashier who took my order but she sat my cone on the counter with no paper towel or napkin on the counter. She seem to be the only trying to work while everyone else was holding there hands. I ask her to fix me other cone cause she sat my mines on the counter with nothing under there and she gotta attitude. I told the other young lady since she got a an attitude I will like my money back but she didn’t wanna give it to me cause she was taking up for her co-worker saying she didn’t have an attitude but I know an attitude when I see one but also they had patience cause they tap was not working and I had to get my wallet. So no I will not stop here again. I work to hard for my money for ppl to have an attitudes. I worked in a fast food restaurant and an up scaled restaurants before I start driving trucks. The customer is always right some of the time . But in my case I was right
- LMLucinda Marie Murrell4 days ago1.0Just dont waste your time.
- MJMike JohnsonFeb 14, 20265.0Fast and friendly
- RPRosie PosieFeb 5, 20261.0every single time I DoorDash there they always put two sticker things on it, So then it messes up my drink I can never get a clean drink from there. EVER. It’s gotten to the point they’ve memorized my name enough to the point that they know that it’s Me. How pathetic can you be?
- CKCarolyn KentJan 22, 20261.0Food was fine. Play place needs cleaned pretty bad!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Staunton offer?
Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the operating hours of Dairy Queen Grill & Chill throughout the week?
They are open Monday to Thursday and Sunday from 10:30 AM to 10:00 PM, and on Friday and Saturday from 10:30 AM to 10:30 PM.
Does Dairy Queen Grill & Chill offer drive-thru and seating options?
Yes, they have drive-thru service as well as seating available for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for guests with children?
Yes, the location is family-friendly and provides booster seats, high chairs, and is wheelchair accessible.
Are there any special holiday hours or closures at Dairy Queen Grill & Chill?
Yes, they are closed on Thanksgiving, Christmas Eve, and Christmas Day. They close early at 6 PM on New Year's Eve and open at noon on New Year's Day.
Can I order food from Dairy Queen Grill & Chill online and access exclusive deals?
Yes, you can order online and download their app for exclusive deals at https://www.dairyqueen.com/app.
What facilities are available at Dairy Queen Grill & Chill to enhance customer experience?
Facilities include free WiFi, restrooms, drive-thru, and family seating areas.
Are there other dining options near Dairy Queen Grill & Chill I might want to visit?
Yes, nearby dining options include Staunton DQ, Patriot Lounge (a bar and cocktail bar), and El Indio Mexican Restaurant.
What nearby places can help me if I need accommodations while visiting Dairy Queen Grill & Chill?
The Super 8 and Super 8 by Wyndham Staunton motels are located nearby, providing convenient lodging options.
Are there any notable shopping or entertainment venues close to Dairy Queen Grill & Chill?
Yes, nearby you can visit the Route 66 Flea Market and Storage for shopping and antiques, the Crystal Ballroom dance club for entertainment, and Christy's Collectibles thrift store.
Brand Certified Facts from Dairy Queen Grill & Chill
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