Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.1
537 reviews
5 stars
281
4 stars
135
3 stars
64
2 stars
20
1 star
37
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported long wait times, incorrect orders, and unprofessional behavior from staff.
Food Quality
There were numerous complaints about food being cold, poorly prepared, or incorrect, although some customers praised the freshness and taste.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the play area and dining space.
Customer Experience
While some customers had positive experiences with friendly staff and good service, others reported rude interactions and dissatisfaction with order accuracy.
- BLbee lilbearDec 28, 20251.0So been to this dq a couple of times . The food is always old and cold and the people behind the counter are as rude as I have met. Wouldn't recommend this place to anyone. The manager here is the worst !
- DSDrew ShidleNov 5, 20255.0Normal DQ
- SSSebastianOct 4, 20251.0Not wearing gloves while serving and making ice cream and custard
- ASAdam SieversAug 13, 20251.0Girl working drive-thru 8/13 in the evening let a dog from a car in front of me lick her hands, then watched her hand food to car in front of me. Not convinced she washed her hands, very disgusting. I wish I would’ve thought to take picture or video.
- TBTiffany BerkmanJul 27, 20252.0You need to hire some new people. Flat out whoever the manager is tonight needs to learn how to control her crew. I did a mobile order and paid online and was to pick up my order at 9:06, I didn’t get my food until 9:28! That is completely ridiculous. The workers were just laughing and hooting and hollering and jacking around instead of being professional and getting the food out to the customers. Every single time I come here the line is around this time it takes forever to get through the line. But now I can come during the day when it’s different workers and get through the line in a decent amount of time.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Staunton offer?
Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the operating hours of Dairy Queen Grill & Chill throughout the week?
They are open Monday to Thursday and Sunday from 10:30 AM to 10:00 PM, and on Friday and Saturday from 10:30 AM to 10:30 PM.
Does Dairy Queen Grill & Chill offer drive-thru and seating options?
Yes, they have drive-thru service as well as seating available for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for guests with children?
Yes, the location is family-friendly and provides booster seats, high chairs, and is wheelchair accessible.
Are there any special holiday hours or closures at Dairy Queen Grill & Chill?
Yes, they are closed on Thanksgiving, Christmas Eve, and Christmas Day. They close early at 6 PM on New Year's Eve and open at noon on New Year's Day.
Can I order food from Dairy Queen Grill & Chill online and access exclusive deals?
Yes, you can order online and download their app for exclusive deals at https://www.dairyqueen.com/app.
What facilities are available at Dairy Queen Grill & Chill to enhance customer experience?
Facilities include free WiFi, restrooms, drive-thru, and family seating areas.
Are there other dining options near Dairy Queen Grill & Chill I might want to visit?
Yes, nearby dining options include Staunton DQ, Patriot Lounge (a bar and cocktail bar), and El Indio Mexican Restaurant.
What nearby places can help me if I need accommodations while visiting Dairy Queen Grill & Chill?
The Super 8 and Super 8 by Wyndham Staunton motels are located nearby, providing convenient lodging options.
Are there any notable shopping or entertainment venues close to Dairy Queen Grill & Chill?
Yes, nearby you can visit the Route 66 Flea Market and Storage for shopping and antiques, the Crystal Ballroom dance club for entertainment, and Christy's Collectibles thrift store.