Portillo's St. Charles

Reviews

• SV

  Scott Vickers

  5 days ago
  5.0
  We were at Portillos Friday February 27 after our basketball game. My friends and I were celebrating my birthday. There was a minor accident in the parking lot so there was some chaos. The manager handled everything so well and even gave us a cake for my birthday. I am a Portillos stockholder and wish all managers were like this.
• PM

  Paul Maas

  Feb 17, 2026
  5.0
  Very good service and great food for the money
• KS

  Keyairra S.

  Feb 12, 2026
  5.0
  Love their updates and this location seems cleaner than others! The food speaks for itself.😁
• ML

  Master Maggie Li

  Jan 28, 2026
  4.0
  Portillo's is a Chicago staple that offers hotdogs and Italian Beef sandwiches. Be prepared to get messy! The Italian Beef & Sausage Sandwich is a lot of meat. Highly recommend to add hot pepper to the Italian Beef, and order jous on the side for to-go.
• KK

  Kendall Krumrei

  Jan 16, 2026
  4.0
  We always stop here when I go home because I miss it so much! It's an icon and I remember going there when the only one was the original in Schamburg! Unfortunately, this time they forgot all about my entire order! Don't ask me how! But we ordered, at the counter, got our cups, drinks, ketchup, sat at a table and waited for our number to be called and I watched others go get food, carry orders out. People that ordered before me, after me, I told myself that they ordered something easy to make, (easier than a couple hot dogs, Italian beef and fries). But after 25 minutes I finally went up to the counter, which was not too busy, and tried to get the attention of the staff. I hate that cell phones are such a distraction but they are and that's what was keeping employees from noticing and then hearing me. Finally someone asked what i wanted. Yes, "what do you want?" And I said my order number, was told that order was a long time ago, I said trust me I know but it never came out, a little bit of a disagreement for a minute and finally one employee came over and asked for my receipt. She looked and right at the end of the hot dog line two dogs and the beef were sitting. Mind you it had been almost a half hour. I was given my cold food without an apology, without a "my bad", "oops", nothing. My fries got left out. But since there was just a verbal disagreement I figured I was going to come out on the losing end of asking for my fries. So my kids and I ate the cold food, cleaned our table, and left. I'm very sad to see how down hill this location had gotten. There's another on the other side of town, maybe it's Batavia. If you have extra time it may be worth it to go over there instead

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