Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 3895 E Main Street! Dive into the authentic taste of Chicago Street food at our 30s Prohibition themed restaurant, just 1.4 miles from DuPage Airport. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.4
3,118 reviews
5 stars
2,090
4 stars
606
3 stars
197
2 stars
89
1 star
136
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the food as delicious, there were numerous complaints about declining quality, including cold and poorly prepared items.
Pricing Concerns
Several reviews indicated that prices have increased significantly, leading to perceptions that the value for money has decreased.
Service Issues
Customers reported inconsistent service, with some experiencing friendly and helpful staff, while others faced long wait times and order inaccuracies.
Cleanliness
There were mixed reviews regarding cleanliness, with some customers noting clean environments, while others highlighted issues with dirty tables and unsanitary conditions.
Atmosphere
The restaurant was generally described as having a pleasant atmosphere, suitable for families, although some noted that the experience was affected by service delays.
- NGNicole GriebelNov 3, 20255.0Amazing food as always; but it's getting way too expensive to eat there. Italian beef, small fry and small drink 20 bucks. Portillo's is a restaurant you go to occasionally with the prices they are charging for basic food.
- CFChris FiebelkornOct 26, 20255.0Really solid food choice, the staff are great and the environment is good and very family friendly.
- JVJose VazquezOct 24, 20255.0Great food
- OOOOct 2, 20252.0The size of this beef and cheddar croissant is just sad…
- CHCorinne HycSep 27, 20255.0The burger is great! However.... If you've never tried the tuna filet sandwich, i most definitely recommend it above the chocolate cake! That's how good it is. Or get both!
Frequently Asked Questions About Portillo's St. Charles
What are the drive-through hours at Portillo's St. Charles?
The drive-through is open from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What is the address and location of Portillo's St. Charles?
Portillo's St. Charles is located at 3895 E. Main Street, St. Charles, IL 60174, USA.
Does Portillo's St. Charles offer family-friendly dining options?
Yes, the restaurant is designed for family-friendly dining and welcomes children.
Can I order food from Portillo's St. Charles for delivery or catering?
Yes, Portillo's St. Charles offers convenient delivery and catering options.
Which payment methods are accepted at Portillo's St. Charles?
They accept American Express, Discover, MasterCard, and Visa credit cards as payment options.
Does Portillo's St. Charles serve vegetarian and dessert options?
Yes, they serve vegetarian dishes as well as desserts.
Are there any nearby places of interest a customer can visit before or after dining at Portillo's St. Charles?
Yes, nearby places include the Christian Hope Baptist Church, Castle Arcade for entertainment, and Starbucks for coffee.
How can the nearby PNC or BMO Harris Bank benefit customers visiting Portillo's St. Charles?
Customers can conveniently access banking services at PNC and BMO Harris Bank nearby, which is helpful if they need to withdraw cash or handle financial tasks before or after their meal.
What other dining options are close to Portillo's St. Charles?
Nearby dining includes Potbelly Sandwich Shop, Noodles & Company, McDonald's, IHOP, and Chipotle Mexican Grill, offering a variety of cuisines and quick meal choices.
Is there outdoor seating and accessibility for guests with disabilities at Portillo's St. Charles?
Yes, the restaurant has outdoor seating and provides wheelchair accessible entrance, parking, seating, and restrooms.