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Brand Certified

Arby's

3.9
(445 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1534 East Main Street, St. Charles, IL
60174, United States

Hours

Reviews

3.9
445 reviews
5 stars
207
4 stars
110
3 stars
53
2 stars
20
1 star
55

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and helpful staff, with several mentions of excellent customer service experiences.

Food Quality

While many enjoyed the food, there were consistent complaints about cold items and underwhelming portion sizes, particularly regarding meat in sandwiches.

Cleanliness

The cleanliness of the restaurant was noted positively by several customers, although some mentioned issues with the bathrooms.

Value for Money

Customers appreciated the value offered through coupons and the affordability of meals, though some felt prices were still high for the quality received.

Inconsistency

There were mixed reviews regarding service speed and food preparation, with some customers experiencing long wait times and incorrect orders.
  • TD
    tony deleon
    5 days ago
    3.0
    The sandwich was awesome but the fries was a disappointment I got nothing but the short pieces
  • SL
    Susan Swick Lapierre
    Feb 20, 2026
    5.0
    Nicest man working driveup helped me bc I couldn't read menu.I think he was an older guy.Drive up people Usually get impatient with me.
  • JS
    John Skinner
    Feb 8, 2026
    4.0
    I mean, it's Arby's. You either like the place or you don't. If you've never been to one and like the idea of a decent roast beef on a bun, give it a shot. We like it every once in a while for something different. The curly fries are really good. This location in terms of quality, cleanliness, and friendliness is as good as most.
  • CP
    Craig Peters
    Feb 8, 2026
    5.0
    I had not been to an Arby's in quite a while, I got some coupons in the mail and figured I would check it out. I went here yesterday and was a bit surprised at how good of an experience it was! The young lady at the counter(Ayla I believe?) was amazingly helpful! I was able to get a lot of food(with drinks) to feed 3 people for $17 bucks, which is amazing today. Not only was it a lit of food, they did not skimp on the beef on the sandwiches at all-it was stacked! So glad too that the Potato cakes are back-makes it feels like the Arby's I remember as a kid. Restaurant was very clean as well. I will for sure go back to this Arby's in the future! Good job to the staff and management!!
  • SR
    Sam Robles
    Jan 20, 2026
    5.0
    Great service and manager took care of my order to make it right very friendly

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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