Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
839 reviews
5 stars
321
4 stars
202
3 stars
128
2 stars
45
1 star
143
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect or incomplete orders, leading to dissatisfaction.
Customer Service
Customer service experiences varied widely, with numerous complaints about rudeness and lack of professionalism from staff.
Food Quality
Food quality was inconsistent, with several reviews mentioning cold, stale, or poorly prepared items.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, particularly in the bathrooms.
Service Speed
Customers frequently noted slow service, especially during busy times, leading to long wait times.
- SWScott WhitlockNov 12, 20255.0Looked like they were short staffed. The employees working weren't friendly but they got the job done.
- MAMike AndersonNov 7, 20255.0The staff are remarkably nice and the food was outstanding. I'm a truck driver and sometimes getting something to eat late can be really difficult but the staff here were really accommodating and helpful. The night crew deserves a raise.
- JRJosh RobertsOct 31, 20251.0Out of Chili & Potatoes.
- DWDonald WrightOct 31, 20252.0Left out the most expensive item in our order. Had to return to get it. The baked potatoes were half hard. My Baconator was a joke. Half strip of bacon. Half a cup of mayo. Squashed.
- JMJosh MeyersSep 20, 20251.0These people run out of fries and the nerve to tell me that I can't replace the fries with the same item that I could get potato wedges for one and not the other but it was the store that can't order their truck right I didnt come there trying to sub fries out and on top of that they didnt even add the tomato to my spicy chicken sandwich
Frequently Asked Questions About Wendy's
Is Dirksen Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Springfield, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Springfield, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (217) 788-7901.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Dirksen Wendy’s serve breakfast?
Yes, this Wendy’s location in Springfield, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is this Wendy’s location currently open?
Yes, this Wendy's in Springfield, IL at 2700 N. Dirksen Parkway is open and committed to serving customers every day.
What are the drive-through hours for Wendy’s at 2700 N. Dirksen Parkway?
Drive-through is open from 6:00 AM to 2:00 AM Monday through Thursday and Sunday, and from 6:00 AM to 3:00 AM on Friday and Saturday.
Does Wendy’s offer delivery and takeout options?
Yes, this Wendy’s location offers delivery where available and takeout to meet your needs.
How can I order from Wendy’s online or via an app?
You can order through the Wendy's mobile app available in the app store or by visiting https://order.wendys.com and selecting this location.
Does this Wendy’s serve breakfast?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides. You can order breakfast items via the app or website.
What payment options are accepted at this Wendy’s?
The location accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact this Wendy’s location for feedback or questions?
You can call the restaurant directly at (217) 788-7901 or reach the Customer Care team at 888-624-8140. Feedback is also welcome via the Wendy’s Customer Satisfaction Survey online.
Are there any nearby places of interest around Wendy’s at 2700 N. Dirksen Parkway?
Yes, notable nearby places include T-Mobile (mobile phone store), Great Clips (hair salon), Club Car Wash (car wash), and Starbucks (coffee shop), convenient for visits before or after dining at Wendy’s.
What other fast food or dining options are near Wendy’s?
Nearby dining options include Culver’s, Wingstop, Ryan’s steakhouse, Panda Express, Penn Station East Coast Subs, and Thai Basil, offering a variety of cuisines to explore.
How can nearby fitness or health-related businesses complement a visit to Wendy’s?
Anyone visiting Wendy’s can also access nearby Anytime Fitness gyms for workouts and Aspen Dental clinics for dental health, supporting a balanced lifestyle.