Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
844 reviews
5 stars
323
4 stars
202
3 stars
129
2 stars
45
1 star
145
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported receiving cold or poorly prepared food, with several mentioning incorrect orders and unsatisfactory meal quality.
Customer Service
Customer service experiences varied widely; some praised friendly staff while others reported rude interactions and poor service.
Cleanliness
Several reviews highlighted issues with cleanliness, particularly in the dining area and restrooms.
Order Accuracy
Numerous customers experienced issues with order accuracy, including missing items and incorrect food.
Staffing Issues
Many reviews indicated that the location is often short-staffed, leading to slow service and longer wait times.
- MBMadelynne BowenDec 15, 20251.0would give zero stars if i could. i will say this incident started with doordash as the issue then switched to the store. i placed an order elsewhere at 10:40 PM and my dasher took an hour just to never pick it up. get credits, ordered from here at 12:20. an hour and a half before close, just to clarify that there shouldnt be an issue with this. i ordered TWO MEALS. also not asking too much! didn’t receive my drink for my meal, none of the 3 sauces i PAID for, everything is cold (even tho i received it 20 mins after it was placed), ZERO spoon, fork, napkin, or straws. awesome. i work in the food industry, so i get if yall “arent paid enough” but the least you can do is give me everything I PAID FOR. this is food, people need to eat, plus it’s the holidays so you think people would be more considerate toward people spending their hard earned money. i literally dont want to eat this and had to pay $50 for garbage, and not even all of my items let alone things to eat them with. do better
- JGJessie GustafsonDec 7, 20251.0All the employees were in their playing around\nAnd not working on the food
- JRJessica RussellDec 5, 20253.0Chicken sandwich was ice cold fries were beyond gross and ranch dip for nuggets were frozen
- SWScott WhitlockNov 12, 20255.0Looked like they were short staffed. The employees working weren't friendly but they got the job done.
- MAMike AndersonNov 7, 20255.0The staff are remarkably nice and the food was outstanding. I'm a truck driver and sometimes getting something to eat late can be really difficult but the staff here were really accommodating and helpful. The night crew deserves a raise.
Frequently Asked Questions About Wendy's
Is Dirksen Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is this Wendy’s location currently open?
Yes, this Wendy's in Springfield, IL at 2700 N. Dirksen Parkway is open and committed to serving customers every day.
What are the drive-through hours for Wendy’s at 2700 N. Dirksen Parkway?
Drive-through is open from 6:00 AM to 2:00 AM Monday through Thursday and Sunday, and from 6:00 AM to 3:00 AM on Friday and Saturday.
Does Wendy’s offer delivery and takeout options?
Yes, this Wendy’s location offers delivery where available and takeout to meet your needs.
How can I order from Wendy’s online or via an app?
You can order through the Wendy's mobile app available in the app store or by visiting https://order.wendys.com and selecting this location.
Does this Wendy’s serve breakfast?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides. You can order breakfast items via the app or website.
What payment options are accepted at this Wendy’s?
The location accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact this Wendy’s location for feedback or questions?
You can call the restaurant directly at (217) 788-7901 or reach the Customer Care team at 888-624-8140. Feedback is also welcome via the Wendy’s Customer Satisfaction Survey online.
Are there any nearby places of interest around Wendy’s at 2700 N. Dirksen Parkway?
Yes, notable nearby places include T-Mobile (mobile phone store), Great Clips (hair salon), Club Car Wash (car wash), and Starbucks (coffee shop), convenient for visits before or after dining at Wendy’s.
What other fast food or dining options are near Wendy’s?
Nearby dining options include Culver’s, Wingstop, Ryan’s steakhouse, Panda Express, Penn Station East Coast Subs, and Thai Basil, offering a variety of cuisines to explore.
How can nearby fitness or health-related businesses complement a visit to Wendy’s?
Anyone visiting Wendy’s can also access nearby Anytime Fitness gyms for workouts and Aspen Dental clinics for dental health, supporting a balanced lifestyle.