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Subway

3.9
(79 reviews)

Business Details

(217) 546-4440
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Springfield Subway® Restaurant at 2359 Monroe Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
2359 Monroe Street, Springfield, IL
62704, United States

Hours

Reviews

3.9
79 reviews
5 stars
42
4 stars
16
3 stars
7
2 stars
3
1 star
11
  • DC
    Dylan Cook
    Jan 26, 2026
    1.0
    Horrible customer service. I walked in and was immediately greeted with "You'll have to wait!", yelled across the restaurant. There were two other customers in there. I said "Thats fine". The more I stood there, the more that didn't sit well with me. I walked out and heard her say "Thank goodness". So I went next door to Hawaiian BBQ, much better customer service.
  • MA
    Michael Atkinson
    Jan 7, 2026
    1.0
    I went to Subway three days in a row. The first day they were out of American cheese the second day they were out of all bread except wheat the third day they were out of multiple items. It gets frustrating finding this out after waiting in line for 5 to 10 minutes. I cannot waste my valuable lunchtime, waiting in line for 5 to 10 minutes to find out all the missing items are for the day. I would rather just visit Jimmy John’s , Potbelly’s, Monty’s or any other sub place that does not seem to have this problem. Hopefully they get new management soon.
  • AD
    Angie Dunning
    Jan 4, 2026
    1.0
    Fyi: YOU NOW HAVE TO REQUEST FOOD TO BE COOKED!!! 100% SERIOUS! Placed an online order for 1 wrap and 1 sandwich, both egg and cheese. Daughter arrives to pickup order and is informed not enough egg to make 2 items. So she says to change hers to chicken. Employee proceeds to make her a turkey sandwich even though my daughter stated she didn't like turkey. So then employee proceeds to not give her a second sandwich, no offer of refund. Ordered was online and already paid for. My daughter is young and non confrontational so she took the turkey sandwich. Brings home her turkey sandwich she won't eat and hands me my egg and cheese wrap. Literally frozen egg and tortilla, missing requested tomato. Take frozen sandwich back to store and ask for refund. Employee tells me I didn't request for the food to be cooked. Seriously?!?!?! She had such an attitude and clearly customers are imposing on her time. Proceeds to tell me i have to request refund through app, I said no thanks I would like you to go ahead and process it. She rolls her eyes and calls manager i am assuming. Then offers to just "take sandwich apart and cook egg". Nope, refund please. Meanwhile making snide comments to whomever she was on phone with. She says "money will go back on your card". I ask for receipt showing refund and she says my original paid receipt is all I can have. Absolutely ridiculous. This Subway location needs to permanently close. Absolutely worthless service.
  • TB
    Thar Bene
    Nov 25, 2025
    1.0
    Worker did not wash hands after finishing up with previous customer and handling money. Put on gloves without washing hands. The area next to the soda fountain was covered in ants and gnats, and when I told the worker about it, I was ignored.
  • SN
    Scott Nichols
    Nov 2, 2025
    5.0
    Polite and helpful

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