Subway

Reviews

• HS

  Hannah Smith

  Nov 13, 2025
  1.0
  Legitimately could not be more unhappy about our experience at this store. The man working was rude from first greeting. I had a friend visiting from out of town and chose to bring my computer to work as we ate because as a teacher and graduate student I do not get out much. I set down my bag upon entering and then approached the counter to order. As we were approaching the counter he asked if my bag was a purse and I explained the situation to him. He then asked as we were going to be eating, like we weren't actively approaching the counter to order. He was short with both of us as we were ordering, and went as far as suggesting that I was lying about being a teacher. While we were waiting for sandwiches to be toasted, another customer came in after placing an online order. The employees told him it had not come through on their end so there was nothing they could do. He tried to show the confirmation and the charge from his account only to be told by the same man that he would not be helping to resolve the concern. After we received our meals, we sat and I opened my laptop to connect to my phones Hotspot. He then asked if I was "really going to work on teacher stuff" there. I said yes that its hard to get a break. He proceeded to sigh and ask if I was using my own wifi for it which, as previously mentioned, I was. I assured him that I was and returned to my conversation. He then engaged in a conversation with the other employee about the other customer who had left with no resolution, very loudly and right in front of us. As someone who has worked in food service for years, who continues to bartend and waitress as part time jobs in addition to teaching and my classes, I always try to give people working in the service industry the benefit of the doubt because working with people is challenging. However, the behavior that I saw today was truly despicable, and upon looking at Google reviews it is not a new issue. It should be absolutely unacceptable to conduct yourself the way I saw this man do today, especially in your place of employment. I truly hope this is addressed because it is going to drive business away from this store, as seen in previous Google reviews.
• JG

  Jimmy Gorsuch

  Sep 17, 2025
  1.0
  On September 17, 2025, I visited Subway on Sangamon Avenue after purchasing food for a partner at China Star, preferring a sandwich over Chinese cuisine. While experiencing a choking sensation, likely from a food particle, I requested a water cup. Unable to locate water, I filled it with Sprite. An employee ( Myron ) accused me of theft, despite my intent to order a sandwich and a large drink. When I explained my distress, he became hostile, threatened police action, and ordered me to leave. His aggressive demeanor—shaking, leaning over the counter, pointing—made me feel unsafe. I urged him to call the police, but he continued his outburst. I contacted the police, who deemed it a civil matter and advised addressing it with the manager. The district manager, initially swayed by the employee’s account, acknowledged prior similar incidents after my explanation. While I spoke with her, the employee loudly claimed I was lying to a new coworker. The manager promised to follow up. As a business owner, I found the public theft accusation humiliating. The employee’s unprofessional, hostile conduct created an unsafe environment. I request a formal review to ensure accountability and prevent recurrence.
• NG

  Natalie G

  Sep 7, 2025
  2.0
  This review is a PETITION to finally get the DISRESPECTFUL masked man that has been terribly treating customers for year's there FIRED. PLEASE LIKE THIS COMMENT if you have been treated unfair by this man for just placing an order. This guy is truly unhinged...
• DP

  Danielle Perkins

  Jun 5, 2025
  1.0
  This place is absolutely sucks. They are not open on the inside, which is entirely. The whole experience of subway is to be able to build your food and make sure they’re putting enough of what toppings you want on there and these people have not had their lobby open as far as I could tell for at least 2 to 3 years how they’re still in business is beyond me. They’re probably surviving off of GrubHub deliveries, but they need to definitely open their lobby. I’m so serious. They would probably get so much more business I just left because I don’t trust that they’re gonna make my sandwich the way that I want them to And I’m not trying to get home and be disappointed on a $15 sandwich.

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