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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Springfield, IL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1312 Wabash Avenue for the ultimate SONIC experience!
Many customers reported issues with incorrect orders, including missing or unwanted items.
Service Quality
Service experiences varied widely, with some praising friendly staff while others noted rudeness and unprofessional behavior.
Food Quality
Food quality was inconsistent, with some customers enjoying fresh and tasty meals, while others experienced cold or poorly prepared items.
Wait Times
Several reviews mentioned long wait times for food, contributing to a negative dining experience.
Cleanliness Concerns
There were reports of unsanitary conditions, including food handling issues and cleanliness of the dining area.
JS
Jacob Swanson
Jan 15, 2026
1.0
I’m sick of this place. Tell them you want no mayo and you get mayo EVERY SINGLE TIME.
VC
Vinnie Cottingham
Dec 30, 2025
4.0
Always ask for the same items on my burger order. They ring it right on the screen, but 9 out of 10 times, it will be wrong. Either missing items or extra items.
AB
amanda brosam
Dec 7, 2025
1.0
Went there before closing at 9:45 to get a drink. Some of the staff was outside changing menus and the rest of the staff was inside. They turned off the “call” button several times and were unwilling to answer through the drive thru as well. As soon as it hit 10pm all lights were shut off and we drove away seeing staff laugh and walk outside. Very unprofessional. Will not be going back.
MM
Mr.Congratulations
Nov 29, 2025
4.0
If you like sonic, its the place to go.
JS
Jason Shepard
Nov 16, 2025
3.0
Having eaten (or attempted to) at 5 different Sonic locations, I have determined that all the problems here stem from a complete failure of the software that controls the ordering screens at each stall.
The food is fantastic (when you can order), but the ability to order at stalls is spotty at best. The employees either aren't notified that you preased the order button (has happened 3 times), or they have no idea which stall you are at (has happened twice, including today).
Sonic Corporate really needs to step up and support their locations with a major software overhaul that fixes these issues.