Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 3400 Freedom Drive! Dive into the authentic taste of Chicago Street food at our 50s-60s Diner themed restaurant, just 6.1 miles, 5.7 miles from Lincoln Home National Historic Site, Illinois State Capitol Building. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.3
2,807 reviews
5 stars
1,817
4 stars
503
3 stars
208
2 stars
109
1 star
170
What are people saying?
AI-generated from recent customer reviews
Food Quality
Food quality is inconsistent, with reports of cold items and missing ingredients, but some customers enjoyed their meals.
Service Issues
Customers frequently experienced long wait times and poor service, with staff appearing disorganized and untrained.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but others reported unsanitary conditions.
Pricing
Many customers felt the prices were high relative to the quality of food and service received.
Customer Experience
While some customers had positive experiences with friendly staff, many reported frustration with order accuracy and service speed.
- JSJoe SandsNov 17, 20254.0The food was great like any portillo's. The service not so much, the girl that takes your order outside just stands there like she doesn't care and when you get to the window you wait forever to get your food. And we were the only one in the drive through.
- MSMelissa SchoeppnerNov 15, 20255.0My experience here for the first time was absolutely amazing! Everything was fresh and tasted so good! the wait staff were so friendly and welcoming! They even gave my daughter a free piece of cake! 10 out of 10 would definitely be coming back!!
- BMBruce MarionNov 9, 20252.0Sunday at 7pm- place wasn’t busy, took over 5 minutes to get a combo, with cheese fry’s. Slow motion employees,everbody gots dreadlocks, with no hairnets, floor is filthy, talkin trash behind counter. Place would be better of as a JJ fish. Stay away.
- ADAnna D'AndreaNov 8, 20251.0Ive been going to Portillo’s since I was a kid, but this location was a huge letdown. The place was dirty, fries and burger were cold, and the chicken tenders tasted like they’d been sitting out for hours. Only good thing was the friendly staff.
- FFFirmlyanchoredNov 5, 20254.0I've heard the rave reviews on this place so had to try. Italian beef, of course! I liked the option with the Italian sausage so had to get that. Love the charbroil. Next time I'll get the hotdog. Oh, the add on hot peppers were well worth it with sauce/gravy on the side. You can get it fully dunked and eat it with a fork. I've heard the hamburgers were good. Crinkle cut French fries were hot and fresh. To die for good, yes! Do you love chocolate? Then get the chocolate shake and a slice of cake for a Cake Shake! They also have seasonal flavors... Workers were slacking but they took care of our orders efficiently. But every single one of our orders was messed up eg. no fries, only ketchup on a loaded hot dog... Maybe we came during a slow point. Decor was amazingly authentic. Just like an old time diner. I'm ready to go again and try more!
Frequently Asked Questions About Portillo's Springfield
What are the regular dining hours for Portillo's Springfield?
Portillo's Springfield is open for dine-in from 10:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:00 PM on Fridays and Saturdays.
What are the drive-through operating hours at Portillo's Springfield?
The drive-through is open daily from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, extending until 11:00 PM on Fridays and Saturdays.
Where is Portillo's Springfield located?
Portillo's Springfield is located at 3400 Freedom Drive, Springfield, IL 62704, USA.
What kind of food can I expect at Portillo's Springfield?
You can enjoy Chicago-style street food including char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, fresh chopped salads, and the famous chocolate cake shake.
Does Portillo's Springfield offer delivery and catering options?
Yes, Portillo's Springfield provides convenient delivery and catering services to bring their Chicago favorites right to your door.
Which payment options are accepted at Portillo's Springfield?
Portillo's Springfield accepts American Express, Discover, MasterCard, and Visa.
Is there a mobile app available for ordering from Portillo's Springfield?
Yes, you can order using the Portillo's app available on both Android and iOS platforms.
Are there any notable places near Portillo's Springfield that I can visit?
Nearby places include Walgreens pharmacy, Parkway Point Shopping Center for furniture and shopping, and Starbucks coffee shop for a quick coffee before or after your meal at Portillo's.
Can I conveniently access Portillo's Springfield after visiting the Lincoln Home National Historic Site or Illinois State Capitol Building?
Yes, Portillo's Springfield is located approximately 5.7 to 6.1 miles from Lincoln Home National Historic Site and the Illinois State Capitol Building, making it a great dining option after visiting these local landmarks.
Are there other fast food options nearby Portillo's Springfield?
Yes, you can find other fast food restaurants nearby such as McDonald's and Wendy's, providing additional dining choices in the area.