Papa Johns Pizza

3.5
183 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Springfield, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Springfield pizza for any occasion. Call us for pizza delivery in Springfield or stop by 2605 Stevenson Drive for carryout to order the best pizza in Springfield, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2605 Stevenson Drive, Springfield, IL
62703, United States

Hours

Reviews

3.5
183 reviews
5 stars
86
4 stars
31
3 stars
11
2 stars
7
1 star
48

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders and missing items, leading to frustration.

Delivery Issues

Many reviews highlighted long wait times, cold food upon arrival, and problems with delivery drivers.

Customer Service

Several customers experienced poor customer service, including rude staff and unhelpful responses to complaints.

Food Quality

While some customers praised the pizza and wings, others noted inconsistencies in quality, such as soggy crusts and incorrect toppings.

Speed of Service

Some customers appreciated the quick preparation and pickup times, contrasting with delivery experiences.
  • JR
    Jess Reynolds
    Nov 8, 2025
    4.0
    Must be popular as we had about a 30 min wait. We ordered online and then drove to the location to pick up. There was a line. Inside is very small area to wait. We had about a 12 to 15 min drive to location and then wen had to wait additional 15 to 20 to get food. We ordered 3 large pizzas (works, pepperoni and cheese). Food was very typical for Papa John's so nothing unusual or off.
  • BP
    Breanna Powell
    Nov 7, 2025
    1.0
    Managers are disrespectful the main manager that's in charge of the managers doesn't want to agree with what she's supposed to do for her customers let alone her co-workers she's mean she's disrespectful she doesn't care about the managers personal life she does not care for herself
  • DK
    donnie kriener
    Nov 4, 2025
    1.0
    Wings are soggy every time. 1st time we came back was amazing. Now absolutely horrible. The app said everything was done. So I walk in. And now 30 minutes later I am still waiting. But my wings and breadsticks are sitting there getting soggy. And terrible customer service. I literally can't believe this. And it's a freaking Tuesday man. At least make everything at the same time. And look at these breadsticks. Our if we got everything for free I wouldn't complain like this. But that's absolutely ridiculous.
  • LG
    Lisa Graham
    Sep 15, 2025
    1.0
    Called a pickup order in. Ordered mushrooms and onions on the pizza. My cousin did not work in person so we had to fill it out online just to get the coupon price, which I assume is company policy but no geriatric person is going to fill out their name, last name, email, and phone number just to get the price. Idk. Anyway here is the pizza that I received with MUSHROOMS and ONIONS. Photo speaks for itself.
  • TR
    tristan ropac
    Jul 20, 2025
    1.0
    If you order delivery from them they will doordash it to you and swipe the tip. No warnings at all. If I wanted to doordash a pizza I would have doordash-ed a pizza. Don't order from here.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Springfield, IL?

Papa Johns Pizza offers delivery service from 9:30 AM to midnight Monday through Thursday and Sunday, and from 9:30 AM to 1:00 AM on Fridays and Saturdays.

Can I order carryout (takeout) from Papa Johns Pizza?

Yes, Papa Johns Pizza offers carryout service from 9:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Fridays and Saturdays.