Papa Johns Pizza

3.5
319 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Springfield, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Springfield pizza for any occasion. Call us for pizza delivery in Springfield or stop by 121 N GRAND AVE E for carryout to order the best pizza in Springfield, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
121 N GRAND AVE E, Springfield, IL
62702, United States

Hours

Reviews

3.5
319 reviews
5 stars
137
4 stars
52
3 stars
29
2 stars
24
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and long wait times for orders.

Food Quality

Mixed reviews on food quality; some praised the pizza while others complained about undercooked or poorly made pizzas.

Delivery Issues

Numerous complaints about late deliveries and incorrect orders, leading to customer dissatisfaction.

Pricing Concerns

Customers expressed that prices are high compared to competitors, with some feeling that the quality does not justify the cost.

Staff Friendliness

Some reviews highlighted friendly and helpful staff, although this was inconsistent across different experiences.
  • SC
    Sarah Coleman
    2 days ago
    5.0
    Always fresh
  • MM
    Mr.Congratulations
    3 days ago
    3.0
    Papa John's is my favorite chain pizza, but they are contending with Little Ceasars prices.
  • DP
    Danielle Pearson
    4 days ago
    2.0
    The people are so rude
  • DH
    Derick Hudgins
    Nov 16, 2025
    1.0
    Worst pizza place and experience ever. Nobody wearing gloves while making pizzas, put the order in at 545 online. It said 605-615 for pickup. Here it is 645 and still no pizza. Very unprofessional place and unorganized. There's 3 people touching food with no gloves. Needless to say we won't be a returning customer to this location
  • DD
    dove95
    Nov 11, 2025
    2.0
    The pizza was well done to almost burnt, and my cheese sticks were sadly subpar—since this is why I wanted to try them again. It also took at least 20 minutes over the estimated time of delivery. The delivery guy apologized for the delay—but it still can’t save this place. Papa John’s is definitely not worth the money anymore.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Springfield, IL?

Papa Johns Pizza delivers from 9:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

Does Papa Johns Pizza in Springfield offer takeout services?

Yes, takeout is available from 9:30 AM to midnight on weekdays and Sunday, and until 1:00 AM on Friday and Saturday.