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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

4.2
(761 reviews)

Business Details

(217) 529-6200

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Springfield is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
3019 South Dirksen Parkway, Springfield, IL
62703, United States

Hours

Reviews

4.2
761 reviews
5 stars
436
4 stars
165
3 stars
68
2 stars
29
1 star
63

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers praised the freshness and flavor of the food, particularly the sandwiches and soups, but some reported issues with soggy or poorly prepared items.

Service Experience

While many reviews highlighted friendly and efficient service, there were notable complaints about rude staff and incorrect orders.

Cleanliness

The restaurant was frequently described as clean and well-maintained, contributing positively to the dining experience.

Menu Availability

Several customers expressed frustration over the frequent unavailability of menu items, particularly bagels and pastries.

Pricing Concerns

Many customers felt that the prices were high relative to the portion sizes and quality of food received.
  • DS
    Darius Shorter
    Feb 15, 2026
    5.0
    Great customer service amazing soup and people.
  • K3
    Kelly 316
    Feb 4, 2026
    5.0
    I got my food delivered today from Dirksen and for the fourth time, you forgot to put chicken in my apple fuji chicken salad...FOUR TIMES. Seriously?? Weird thing is that the west side Panera has done the same thing. Very dissapointing.
  • DD
    Dragon Knight DJX
    Jan 18, 2026
    5.0
    The Gold Standard for Lunch – Amazing Service & The Perfect Asiago Sandwich! I honestly cannot say enough good things about this Panera location on Dirksen! I stopped in for a bite to eat and was completely blown away by the entire experience, from start to finish. First off, the food was incredible. I had the Asiago sandwich, and it was fresh, flavorful, and prepared perfectly. You can really tell the difference when the kitchen cares about what they are sending out. It was honestly one of the best sandwiches I’ve had in a long time—hot, cheesy, and exactly what I was craving. But what really sets this location apart is the atmosphere and the team. The customer service here is top-tier! The employees were friendly, welcoming, and genuinely helpful, making me feel like a valued guest rather than just another number. On top of that, the service was lightning fast. I didn't have to wait long at all, which is a huge plus when you're hungry. I also have to mention how spotless the building was. The dining area was super clean and organized, which made sitting down to enjoy my meal so much more relaxing.
  • RJ
    Raya Johnson
    Jan 3, 2026
    5.0
    This place has great service and the food is always warm and very good
  • CT
    Carly Tracey
    Dec 30, 2025
    2.0
    My mom and I went through the drive thru. Person taking our order didn’t seem happy with us and hand a bad attitude. Tyler who was our cashier did a wonderful job at the window, and when we questioned why something on our order wasn’t on the reciept the girl who took our order with pink hair yelled and screamed at us through the window. Everything else was great besides her…

Frequently Asked Questions About Panera Bread

Does Panera Bread in Springfield accept reservations?

No, Panera Bread does not accept reservations at this location.

What are the operating hours for Panera Bread in Springfield?

Panera Bread is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 9:00 PM.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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