Panera Bread

3.9
854 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

3101 W White Oaks Drive, Springfield, IL
62704, United States
(217) 726-5070
https://www.panerabread.com/en-us/cafe/locations/il/springfield/3101-w-white-oaks-drive
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Springfield is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
3101 W White Oaks Drive, Springfield, IL
62704, United States

Hours

Reviews

3.9
854 reviews
5 stars
406
4 stars
213
3 stars
102
2 stars
43
1 star
90

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported long wait times for orders, both in-store and drive-thru, often exceeding 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, particularly with online and drive-thru pickups.

Food Quality

While some customers praised the food, others expressed disappointment with portion sizes, flavor, and overall quality, indicating a decline in standards.

Staff Attitude

Customer service experiences varied widely, with some praising friendly staff while others reported rude or dismissive behavior.

Cleanliness

Several reviews noted cleanliness issues within the restaurant, including dirty tables and floors, impacting the overall dining experience.
  • PM
    Price McCarty
    1 day ago
    1.0
    Restaurant and bathrooms were filthy. Drink dispensers were largely empty and not clean. Carpeted areas looked like they had not been vacuumed for some time. Bathrooms are outdated.
  • DD
    Dave
    2 days ago
    2.0
    I expect to wait longer in the drive thru than say going to a burger joint. However, 45 minutes is a bit much. If there was a drive thru escape hatch, I would have jetted after 15 minutes of not moving. Alas, I was trapped! I watched two employees texting and walking back and forth in the drive thru. On a positive note, the food was tasty as always.
  • PA
    Peggy Adams
    Nov 12, 2025
    5.0
    Tuna sandwich and squash soup. Food is great.
  • VK
    Vicki Kuetemeyer
    Oct 30, 2025
    1.0
    Took over 25 minutes to place order. Extremely understaffed, only 1 cashier, and leader was very dismissive. Food not worth the wait.
  • MP
    M P
    Oct 29, 2025
    4.0
    Food was great! But drive up , please when ordering a salad with dressing and asked to make sure I got a fork they gave me 2 spoons instead. One for the chili and another spoon for the salad. Get real.
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Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations.

What are the operating hours for Panera Bread in Springfield, IL?

Panera Bread is open Monday to Friday from 6:00 AM to 9:00 PM, and on weekends from 7:00 AM to 9:00 PM.