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McDonald's

3.2
(1750 reviews)

Business Details

(217) 441-2752
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
501 S Grand Avenue East, Springfield, IL
62703, United States

Hours

Reviews

3.2
1,750 reviews
5 stars
511
4 stars
288
3 stars
356
2 stars
173
1 star
422

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty bathrooms and a messy dining area.

Order Accuracy

A significant number of customers experienced issues with missing items or incorrect orders, leading to frustration.

Management Issues

Feedback indicated poor management practices, including unprofessional behavior from staff and lack of effective communication.

Drive-Thru Experience

Many customers noted long wait times and lack of responsiveness in the drive-thru, with some leaving without placing an order.
  • IM
    Indian Man
    Feb 19, 2026
    1.0
    I asked for a large fry and a large Carmel frappe and they gave me everything in medium and made me pay for it won’t be going there again!
  • AF
    Anna Freligh
    Feb 16, 2026
    1.0
    I walked in with my friend, I greeted the woman at the cashier and asked how she was. She only responded with, "good" and continued to take our order. I said, "thank you" after she handed me the receipt and didn't say anything back. She didn't even smile. :( I kept being nice the whole time and said thank you again after i got my food. I even let a coworker get their drink before me. Once I got my food, I did a quick check to see if everything was in there, it looked like it, so I said, "have a good night" and I'm assuming the manager only said it back to me. Once i got home, one of the cheeseburgers wasn't in there, which is some what my fault if i checked it all the way before i left, but it's their fault for forgetting to put one cheeseburger in my bag. Once i called the store about the situation, I drove all the way back and still had to wait as soon as I got to McDonald's for the cheese burger. I still was being nice and still told them to have a good night, and this time they didn't even say anything. The cheeseburger they gave me was fresh, but all the other food at home is cold now. I wouldn't recommend this McDonald's, even if you still try to be nice 😔🙏🏻 Edit - I'm just now eating my cheeseburger and I ordered it with just cheese and lettuce and it has mayo on it. How did we mess up this bad omg 😭😭😭😭 y'all lucky I'll eat the mayo.
  • TJ
    Timothy Jolly
    Feb 10, 2026
    1.0
    Waited in the drive through for my food for a long time and was the only car in the drive through. Get my son's happy meal and he is excited about getting an interchangeable toy that was just released and was the toy McDonald's is advertising. I went inside to ask the manager if they had any of the interchangable toys since that is what my 6 year old son really wanted. The woman looked at one other toy and was like that's all we got no attempt to look anywhere else even in the back and have no explanation or showed any remorse and then when I stated about her disappointing my son she laughed in our face and again showed no remorse. Very poor customer service coming from a manager. I will never eat at this location again. Highly unprofessional staff
  • ZA
    Zayn A
    Feb 1, 2026
    1.0
    Most disgusting and horrible McDonald I ever had. I ordered burger and high C last night. Burner was literally so cold and no flavor. And in high c they didn’t even use ice on it . Really disappointed
  • CB
    Catherine Black
    Jan 16, 2026
    2.0
    Hey, you guys are in my neighborhood and I went to get a treat for my kids through your drive thru. I understand you were being slammed with customers, but the way I was spoken to through the order speaker wasn't great (no one swore or called me names) but they made it seem like I was the worst person on the planet because the screen board said Frappe and Big Mac when I was ordering Happy Meals and Snack Wraps. They yelled my order at me when I asked about it and followed it up with "Oh my god-a" Hey, we have a hard day. I have worked in a fast food line before and because of that experience I know there is a mute button. I suggest you use that function more in the future. I left the drive thru line because I just didn't want to give money to a place that treated me like I wronged them for just being there. It will probably be a long time before I visit again.

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