McDonald's

3.2
1730 reviews
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Business Details

501 S Grand Avenue East, Springfield, IL
62703, United States
(217) 441-2752
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
501 S Grand Avenue East, Springfield, IL
62703, United States

Hours

Reviews

3.2
1,730 reviews
5 stars
506
4 stars
286
3 stars
354
2 stars
172
1 star
412

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, long wait times, and unresponsive staff at both the drive-thru and inside the restaurant.

Food Quality

Many reviews highlighted problems with food quality, including incorrect orders, cold or undercooked items, and unsatisfactory meal preparation.

Cleanliness

Customers frequently mentioned the poor cleanliness of the restaurant, including dirty tables, floors, and bathrooms.

Staff Behavior

Several reviews noted rude or unprofessional behavior from staff, including lack of communication and negative attitudes towards customers.

Mobile Order Problems

Customers experienced significant issues with mobile orders, including delays, incorrect items, and difficulties obtaining refunds.
  • SC
    Stephanie Collison
    4 days ago
    1.0
    Had to wait on order even tho I ordered ahead and there was no body else in the drive thru. I leftafter waiting over 10 minutes mark ( breakfast). I never got my order. I had to yell in the speaker to get waited on.
  • DH
    Derek Hull
    6 days ago
    1.0
    Absolutely the worst McDonald’s in the city…
  • OO
    OMWTFYB69
    Nov 16, 2025
    1.0
    Every time I'm here I wait a minimum of 20 minutes. Usually 30.
  • AR
    Angelica Estes (The Rugrat)
    Oct 15, 2025
    1.0
    This location never has a working ice cream machine. I don’t know what the problem is, but it’s one of the ones that’s open late and never seems to have a working ice cream machine. I don’t see how that’s possible for such a long period of time. Months and months it has been down. Certainly Management would’ve addressed this issue by now. Or somebody just doesn’t want to do their job…
  • SA
    S A
    Oct 6, 2025
    1.0
    I used the app to place a mobile order. As instructed, I parked in a spot and paid for the order. It was 4:22. The app immediately told me order was received and at 4:24 it told me that my order would be out in 3 to 5 minutes. I waited, and waited. After about 20 minutes it said we hope you enjoy your order as much as we enjoyed preparing it. Great. Except I didn't get any order. Since I paid I got in the drive thru line. I got up to the order screen and told them I'd ordered using the app but didn't get it, the guy said oh, they will get it to you, just drive around. The line wasn't short. So I finally get up to the window and before the girls could hand me the wrong order, I told her I had placed an order through the app and she had no idea what I was talking about. I handed her my phone so she could see my order. They then threw it together quickly and handed it to me. No apologies, no acknowledgement of it being 40 minutes later. I was NOT happy. Fast food? Ha!
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Springfield at 501 S Grand Avenue East?

McDonald's Springfield is open daily from 5:00 AM to 1:00 AM.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's offers drive-thru service daily from 5:00 AM to 1:00 AM.