McDonald's

3.2
1739 reviews
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Business Details

501 S Grand Avenue East, Springfield, IL
62703, United States
(217) 441-2752
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
501 S Grand Avenue East, Springfield, IL
62703, United States

Hours

Reviews

3.2
1,739 reviews
5 stars
506
4 stars
287
3 stars
355
2 stars
174
1 star
417

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers reported inconsistent service speed, with many experiencing long wait times in both drive-thru and in-store orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers reporting unprofessional behavior.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.

Operational Issues

Customers noted that the location often fails to adhere to advertised hours, with the drive-thru sometimes not operational.
  • OB
    Odyy Boo
    2 days ago
    1.0
    The worst McDonald in Springfield. It’s the closest to my house but I’d rather travel the extra time to not come here. Waited in the drive thru for 10 mins and was told to pull up. Then the worker came and told me they didn’t know I was waiting in anything. Then they started my order. Also there was no one else in the drive thru when I got there. Over 5 cars came and went while I waited.
  • AR
    Adriana Reeve
    6 days ago
    1.0
    this is how they packaged my doordash order. so lazy.
  • AH
    Andrew Heaton
    Jan 2, 2026
    1.0
    January 2nd, I figured letting the girl with the red undershirt finish a text and give me my receipt wouldn’t be a hassle. More than two minutes pass and she still is in front of the window, facing me on her phone. I gesture her, and she eyerolls (Made sure I saw it) and continues texting. Finally she sets her phone down and raises her shoulders at me. I gesture for a receipt and she complies finally. It’s 2:35pm. It took me 4 minutes to get a receipt from the person BLATANTLY ignoring me. Do better. Hire better. I’ll never come back to this location with workers this poorly managed
  • SC
    Scott Coffman
    Dec 16, 2025
    4.0
    All quarter pounders should have bacon. Totally changes the flavor.
  • RB
    Rachel Barrow
    Dec 9, 2025
    3.0
    Placed an order through the drive-thru. The food was hot and ready to go, but every time we go to this McDonald's, I kid you not 9/10 times we have items missing. My husband asked for 2 holiday pies, only got one. Asked for 2 fries, didn't get any of them. Ordered my son a kids meal, and our son doesn't eat apples so there is an option where you can get extra fries, not even substituted, still received the apples. This is one of two McDonald's in town we always have a problem with. The worker's are rude (tonight they were polite), and ordered items are missing.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Springfield at 501 S Grand Avenue East?

McDonald's Springfield is open daily from 5:00 AM to 1:00 AM.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's offers drive-thru service daily from 5:00 AM to 1:00 AM.