Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
739 reviews
5 stars
214
4 stars
123
3 stars
137
2 stars
68
1 star
197
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling ignored or mistreated during their visits.
Order Accuracy
A significant number of customers reported receiving incorrect orders, with complaints about missing items and wrong food being common.
Food Quality
Many customers experienced issues with food quality, including cold or stale items, and some reported serious health concerns like food poisoning.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty bathrooms and the presence of pests, which negatively impacted customer experiences.
Speed of Service
Customers frequently complained about slow service, with long wait times reported both in the drive-thru and inside the restaurant.
- JJJulia2 days ago5.0This is a nice McDonald's. We stopped while traveling. The young lady working the counter and cash register was very nice and efficient.
- APAlison Van Pelt6 days ago5.0Literally sooooo amazing!! Gave me and my friends free frappes and they are all so sweet! Amazing food as well! Thank you McDonalds!
- BMBreanna MenghiNov 16, 20251.0My husband went up there to get my food the food wasn't right I ordered a caramel frappuccino and got a large when I ordered a medium none of my food was right everything was wrong the lady at the front was very sweet to my husband but the manager was very disrespectful when I called it to complain did not want to refund me my money or fix it definitely terrible customer service
- LWliz wallaceNov 13, 20251.0the past 3 times i've ordered delivery here my fries were soggy and nasty. safe to say i won't be using this mcdonald's location again.
- GQGretchen QuistgaardNov 11, 20251.0Our Springfield Illinois veterans are “honored” with a $.40 discount. Would have been better to order through ap for a deal. Manager seemed pissed just to be asked! Can’t you honor them just one day a year?
Frequently Asked Questions About McDonald's
What are the McDonald's Springfield location's regular opening hours?
McDonald's in Springfield, IL is open daily from 5:30 AM to 11:00 PM, except on Fridays and Saturdays when it stays open until midnight.
When is the drive-thru service available at this McDonald's?
The drive-thru is open Monday through Thursday and Sunday from 5:30 AM to 11:00 PM, and on Fridays and Saturdays from 5:30 AM until midnight.
Does this McDonald's offer delivery and what are the delivery hours?
Yes, delivery is available every day from 5:30 AM to 10:30 PM.
What pickup and delivery services does McDonald's Springfield provide?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where is this McDonald's located?
This McDonald's is located at 3151 Dirksen Parkway, Springfield, IL 62703, USA.
Can I order McDonald's food via their app?
Yes, you can order using the McDonald's app available on the Apple App Store and Google Play Store.
Which nearby places can I visit around McDonald's at 3151 Dirksen Parkway?
Nearby places include CEFCU ATM for banking, Indiya's Consignment Boutique for shopping, Hilton Garden Inn Springfield for accommodation, and Capital City Shopping Center for various shopping needs.
How can nearby businesses like Hilton Garden Inn be helpful when visiting McDonald's?
If you're staying at Hilton Garden Inn Springfield, you can easily visit McDonald's for meals as it is located close by at 3151 Dirksen Parkway, making dining convenient during your stay.
What nearby dining options are available besides McDonald's?
Nearby dining includes Groovy Duck for Japanese cuisine, Yummy Crab for seafood and Cajun dishes, McAlister's Deli for sandwiches, Panera Bread for coffee and bakery items, and Arby's for sandwiches and fast food.