McDonald's

3.6
1479 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3208 East Clear Lake Avenue, Springfield, IL
62702, United States

Hours

Reviews

3.6
1,479 reviews
5 stars
517
4 stars
343
3 stars
294
2 stars
114
1 star
211

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and efficient to rude and unprofessional.

Order Accuracy

There were numerous complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.

Food Quality

Feedback on food quality was inconsistent, with some customers enjoying hot and fresh meals while others received cold or poorly prepared food.

Cleanliness

Several reviews praised the cleanliness of the location, although some mentioned unsanitary conditions.

Pricing Concerns

Many customers expressed dissatisfaction with rising prices, feeling that the value for money has decreased.
  • BB
    Beautiful.disaster
    Dec 26, 2025
    4.0
    Fries were fresh and shake was good
  • JB
    Julie bennick
    Dec 15, 2025
    2.0
    Our order was wrong. Mcdouble only Mustard and pickle, came with Ketchup and Pickles. Didn't ask drink choice. We were traveling
  • NB
    Nathan Barber
    Dec 15, 2025
    1.0
    Call to ask about the 12 Days of Christmas mananger said he didn't know what that was and immediately hung up, hey buddy you work at McDonald's you're not that special be careful who you disrespect people are crazy out here
  • CH
    Charley Hurst
    Nov 18, 2025
    5.0
    Really good service and had great food!!
  • GF
    Grace Fish
    Nov 18, 2025
    5.0
    great people and amazing service. what more can i say! 💗

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's restaurant on weekdays?

McDonald's is open from 5:00 AM to 12:00 AM (midnight) Monday through Thursday.

When does the McDonald's drive-thru close on Fridays and Saturdays?

The drive-thru closes at 1:00 AM on Fridays and Saturdays.