Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
772 reviews
5 stars
217
4 stars
139
3 stars
122
2 stars
69
1 star
225
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, rude staff, and incorrect orders, leading to a negative overall experience.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty bathrooms and food hygiene issues.
Food Quality
Many customers complained about cold, stale, or improperly prepared food, with some mentioning issues like hair in food and poor cooking practices.
Staff Attitude
Several reviews noted unprofessional behavior from staff, including lack of communication and dismissive attitudes towards customers.
Inconsistent Experience
While some customers had positive experiences, particularly with specific staff members, the overall trend indicated significant dissatisfaction with this location.
- DDDanNov 11, 20252.0Bad attitudes and poor service
- JGJon GottiOct 27, 20251.0The service is shit the organization is shit the employees have bad additudes waited 20 mins for my food never got it waited another 10 mins for a refund didn't get it mind boggling
- WDWilliam DaughertyOct 24, 20251.0The SLOWEST and RUDEST McDonald’s around. I’ll come by at non-peak times in the afternoon and have had to sit for 10+ min at the speaker box… and then when I get to the window, the employees seem like they’d rather be anywhere else. Not sure who is running this joint, but it is not being ran well.
- MUMarcell UpshawOct 13, 20251.0THE MACDONALDS ON WEST WABASH BEHIND QUICK AND E-Z IS ABSOLUTELY HORRIBLE!!!9 times out of 10 the wait is OUTRAGEOUS!!! I'm not talking about 5 or 10 minutes. I'm talking 15-20 minutes for a freaking cheeseburger. Then you wait all that time and the order are always WRONG! THE FOOD IS SMASHED, THE CUSTOMER SERVICE IS HORRIBLE. I was there this morning, waiting 19 minutes just to find out my small order was WRONG AGAIN! The employee didn't even say a word to me, not my order number or anything...he just looked at me from the counter to my seat. Like WTH ARE Y'ALL DOING IN HERE. THEY ARE ON THEIR PHONES MESSING AROUND MORE THAN WORKING. THAT WAS MY VERY LAST TIME AT THE LOCATION. I'M DEFINITELY SICK OF THEM!!!!!!!!
- NSNathan StottsOct 4, 20251.0The young lady working front 10/4 in the evening should be fired. Poor Gregory doesn't appear to hear too well either. The young lady brough our two happy meals to the drive through window, where I asked for ranch instead of sweet and sour. This is where Gregory comes in; after two attempts at saying no to the sweet and sour, and that we wanted ranch, I just pulled forward. Without skipping a beat the young lady gave me attitude, saying 'it's in there.' Pulled forward to check because I know darn well it's not. And good thing I checked, because it was sweet and sour. I went in and put the container on the counter saying I wanted ranch. She then doubled down on her lie and said it's in the other one. Which was a cheeseburger happy meal. I questioned why there was sauce in a cheeseburger happy meal. Again, she flat out lied to me. Continuing to give me attitude, she finally gave me the ranch and continuing to tell me she didn't care that she lied and doesn't care about her job.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 4301 W Wabash Avenue, Springfield, IL?
The restaurant is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service?
Yes, the drive-thru is available every day from 5:00 AM to 11:00 PM.
Can I get delivery from this McDonald's, and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.
What ordering options does McDonald's provide for customers?
Customers can order through the McDonald's App, online delivery, curbside pickup, and no-contact delivery services.
What payment options are accepted at this McDonald's location?
Accepted payments include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Are there any mobile apps available to order from McDonald's?
Yes, you can order via the McDonald's App available on the Apple App Store and Google Play Store.
Is there free WiFi available at this McDonald's?
Yes, the location offers free WiFi service for customers.
What nearby dining options can I visit before or after McDonald's?
Nearby dining options include Smoothie King for health drinks, Mimosa for Thai and Vietnamese cuisine, Great House BBQ for barbecue, and Ramona Tacos + Mezcal for Mexican food and drinks.
Where can I find fitness centers near McDonald's at 4301 W Wabash Avenue?
Close to McDonald's, you can visit Bungee xDene Fitness and Anytime Fitness for gym and recreation activities.
Are there any nearby retail or personal care services near McDonald's?
Yes, you can find Luttrell Jewelers for jewelry, European Wax Center for waxing and hair removal, and SaSa Nails & Spa for nail and massage services nearby.