Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
822 reviews
5 stars
253
4 stars
176
3 stars
142
2 stars
76
1 star
175
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and lack of attention.
Order Accuracy
Numerous reviews indicated that orders were often incorrect, with customers receiving wrong items or missing components.
Food Quality
Feedback pointed to inconsistent food quality, with complaints about cold, poorly prepared, or messy food items.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.
Speed of Service
Many reviews mentioned long wait times in both the drive-thru and inside the restaurant, contributing to overall dissatisfaction.
- RFR FNov 11, 20251.0The owner is the owner of several McDonald's in and around Chatham and Springfield. The owner refuses to offer any discounts or free meals to veterans and is solely out to make a buck without giving back.
- JMJose MartinezOct 12, 20252.0Muy mala atencion , te dan las cosas como ellos quieren , compre 10 cafes y pedi azucar y crema en el cafe y me los dieron sin nada y tube que regresar para que me dieran el azucar y crema y de mala gana me los dieron , no les recomiendo esta tienda 😡
- MMMusicalSymbolAug 26, 20251.0Took about a hour to get food in the drive through, then once we got it the server practically threw it out the window as she said "thank you goodbye" so fast you could almost hear her tongue twisting to get it out, then shuts the window and pretends she wasn't just rude. We are in a hurry so we drive off, at least we have food now. But my wife's burger isn't wrapped at all. The fries are soggy. Everythings drenched in sauce. And barely presents itself as edible. I work hard for my money and I expect it to work just as hard for me. A unwrapped burger whipped into a bag and soggy fries are NOT WORTH ANYTHING let alone $30. It was garbage. Actual garbage. It was like a toddler threw the left overs from the table into a bag and sent it out as a meal. Disrespectful, dirty, and down right unhealthy.
- RMRhonda MccaffertyAug 21, 20255.0This was the quickest most accurate McDonald's drive thru i have ever been! This location knows how to do it! Chatham Road in Sprinfdield
- DRDavid RollingsAug 11, 20252.0My family and I stopped in for a quick bit on the go, which turned into an unnecessary wait. We went through the drive through and placed our order (all were meals w/drinks) only to find that after being told we were waiting on 2 fries, the entire order was rang up individually per the receipt and not as meals also 2 of the 4 "meals? were wrong so I then had to park and go inside to get it all fixed. That was the unnecessary part of it. The employee I delt with inside was very understanding and gave me the corrections of the order and a partial refund. So in a short it wasn't horrible but in an overall, it was bad. There's always other options near by. It might be better or could be worse 🤷♂️.
Frequently Asked Questions About McDonald's
What are the McDonald's Springfield S Chatham Rd location's regular store hours?
McDonald's at 3035 S Chatham Rd, Springfield, IL is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it stays open until midnight.
When is the drive-thru service available at this McDonald's?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Fridays and Saturdays.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 5:00 AM to 10:30 PM Monday through Thursday and Sunday, extending to 11:30 PM on Fridays and Saturdays.
Does this McDonald's offer mobile ordering and delivery services?
Yes, this McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services for customer convenience.
What payment methods are accepted at McDonald's on S Chatham Rd?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where can I download the McDonald's mobile app for ordering?
You can download the McDonald's app from the Apple App Store at https://apps.apple.com/us/app/mcdonalds/id922103212 or the Google Play Store at https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US.
What services does McDonald's at 3035 S Chatham Rd offer?
They offer Drive-Thru, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
Are there any nearby dining options besides McDonald's at this location?
Yes, The Dublin Pub, an Irish pub and restaurant, is nearby for customers seeking an alternative dining experience.
Which nearby facilities can help with financial services near this McDonald's?
PNC and Security Bank provide banking and mortgage services close to McDonald's, along with Edward Jones for financial advising and Brian Holmes for insurance and financial services.
What nearby places can customers visit for automotive needs around this McDonald's?
Customers can visit Tuffy Tire & Auto Service Center, Tuffy In Springfield for tire and auto repair services, and Shell gas station for fueling and convenience store needs nearby.