Brand Certified
McDonald's
3.4(1329 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
2100 N Dirksen Pky, Springfield, IL
62702, United States
Certified by McDonald's • Feb 22, 2026
(217) 544-0677
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.4
1,329 reviews
5 stars
441
4 stars
280
3 stars
271
2 stars
99
1 star
238
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service are inconsistent, with reports of both exceptional and rude staff interactions.
Cleanliness
Multiple reviews highlight poor cleanliness, including dirty floors and counters, impacting the overall dining experience.
Food Quality
Food quality is often criticized, with complaints about cold, overcooked, or incorrect orders.
Wait Times
Customers frequently mention long wait times for food, both in the drive-thru and inside the restaurant.
Positive Experiences
Despite the negatives, some customers report positive experiences with friendly staff and good food.
- SSSusannFeb 3, 20265.0Thank you April miloncus you are amazing at ur job ...
- FCFrancis S CJan 4, 20261.0Waited almost half an hour for a burger and fries, watched them make 4 batches of fries in that time and they still managed to give me old cold nasty fries
- SFSarah F.Dec 28, 20255.0I did a mobile order (& paid in-app) & as I was going through the drive thru to pick it out, a circuit blew. All their screens and half the machines stopped working. I couldn't cancel my order and order at a new place. I went inside and immediately Brian figured out what I ordered and got it for me, free of cost. Amazing service & handling in an unexpected electrical mishap situation.
- ANAlilyanna NanceDec 6, 20251.0Mumbled at the drive thru area and did not get our order right.
- TFTrese FosterDec 6, 20252.0This place is nasty- floors so greasy I thought I’d fall; Drink counter filthy; Trash overflowing; Tables dirty- I mean I know help might be hard to find but assign someone to clean- I generally do a mobile order but now hesitant to even do that anymore- Manager needs to get busy
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
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- Legal business name
- Hours of operation
- Phone number
- Official website