McDonald's

3.4
1323 reviews
Get DirectionsCallWebsite

Business Details

2100 N Dirksen Pky, Springfield, IL
62702, United States
(217) 544-0677
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2100 N Dirksen Pky, Springfield, IL
62702, United States

Hours

Reviews

3.4
1,323 reviews
5 stars
439
4 stars
280
3 stars
268
2 stars
98
1 star
238

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are inconsistent, ranging from exceptional to rude and unhelpful.

Cleanliness

Multiple reviews highlight poor cleanliness, with dirty floors, counters, and tables being a common complaint.

Food Quality

Food quality is hit or miss, with reports of cold, overcooked, or incorrect orders.

Wait Times

Customers frequently mention long wait times, especially in the drive-thru, leading to frustration.

Staff Attitude

Staff attitude varies significantly, with some being friendly and others perceived as rude or indifferent.
  • FC
    Francis S C
    Jan 4, 2026
    1.0
    Waited almost half an hour for a burger and fries, watched them make 4 batches of fries in that time and they still managed to give me old cold nasty fries
  • SF
    Sarah F.
    Dec 28, 2025
    5.0
    I did a mobile order (& paid in-app) & as I was going through the drive thru to pick it out, a circuit blew. All their screens and half the machines stopped working. I couldn't cancel my order and order at a new place. I went inside and immediately Brian figured out what I ordered and got it for me, free of cost. Amazing service & handling in an unexpected electrical mishap situation.
  • AN
    Alilyanna Nance
    Dec 6, 2025
    1.0
    Mumbled at the drive thru area and did not get our order right.
  • TF
    Trese Foster
    Dec 6, 2025
    2.0
    This place is nasty- floors so greasy I thought I’d fall; Drink counter filthy; Trash overflowing; Tables dirty- I mean I know help might be hard to find but assign someone to clean- I generally do a mobile order but now hesitant to even do that anymore- Manager needs to get busy
  • TL
    Tonya Lash
    Dec 2, 2025
    3.0
    Service is usually pretty good. The cheese is rarely melted on burgers or fish. The buns have been very hard lately. Also the sandwiches are so sloppy made with ketchup all over it.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Springfield, IL?

McDonald's at 2100 N Dirksen Pky in Springfield, IL is open 24 hours every day of the week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services 24/7, including same-day and no-contact delivery options.