Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,315 reviews
5 stars
436
4 stars
279
3 stars
267
2 stars
97
1 star
236
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service are inconsistent, with some praising friendly staff while others report rudeness and slow service.
Food Quality
Food quality varies significantly; some customers enjoy fresh and hot meals, while others receive cold or incorrectly prepared items.
Cleanliness
Multiple reviews indicate cleanliness issues, with reports of dirty tables and unsanitary conditions.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Speed of Service
Many customers express frustration with long wait times, particularly in the drive-thru, despite some noting quick service during less busy times.
- GSG Smith1 day ago1.0I was just served the coldest oldest fries ever, so gross
- JRJosh RobertsNov 8, 20251.0Long wait in the drive thru. Cold food and coffee.
- BBBillion Dollar BillNov 1, 20255.0There is no fresh tea. I did enjoy my food. The counter dirty. After eating a returned to the counter and there was still no first tea made and it was still in a deplorable situation. Two employees did come and get free food but they had parked like they own the joint 1 person we work at McDonald's to get free food.
- LSLance SheridanOct 20, 20254.0McDonald’s is McDonald’s is McDonald’s- no matter where you go, it’s the same, except for the interior; and they’re all franchises; so, in other words, it’s the total responsibility of the owner(s) to make sure that their managers, employees, food, customers are all satisfied (to some extent). Sadly, this just isn’t so as the majority of reviews are less than four stars. I gave them a four star review- the foods not bad and the price is just right; as is the customer service.
- TLterri lemastersOct 16, 20253.0Just left McDonald’s on dirksen. These people need a manager in here. I asked one girl for cups for the ketchup and she looked at me like I was an idiot then went on break. No napkins were in the bins the counter with the soda and ketchup was filthy. When I came in they were standing around except person working window. Please train these kids to do their jobs and not run such a dirty restaurant
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's in Springfield, IL?
McDonald's at 2100 N Dirksen Pky in Springfield, IL is open 24 hours every day of the week.
Does this McDonald's location offer delivery services?
Yes, McDonald's offers delivery services 24/7, including same-day and no-contact delivery options.
Is there a drive-through available at this McDonald's?
Yes, the McDonald's location has a drive-through open 24 hours every day.
Which payment methods are accepted at McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order McDonald's food using a mobile app?
Yes, you can order through the McDonald's App available on the Apple App Store and Google Play Store.
What pickup options are available at this McDonald's?
McDonald's offers curbside pickup for convenient and safe food pickup.
Do you offer WiFi and mobile ordering services?
Yes, this McDonald's provides WiFi and supports mobile ordering for customer convenience.
What other fast food restaurants are located near McDonald's on N Dirksen Parkway?
Nearby fast food options include Sonic Drive-In located close by, offering further dining choices in the area.
Are there any automotive services near this McDonald's?
Yes, several automotive service centers like Valvoline Instant Oil Change and Brahler Lube Center are nearby for vehicle care.
What nearby entertainment and shopping options can I explore after dining at McDonald's?
You can visit local spots such as The Tipsy Toad pub, The Record Barn music store, and Sangamon Antique Mall for shopping and entertainment.